Senior Constituent Relations Representative

Office of Senator Reverend Raphael Warnock; Atlanta (GA); Sur place; USD 64 000 - 90 000; Plein temps

Résumé du poste

Office of Senator Reverend Raphael Warnock in Atlanta, GA seeks a Senior Constituent Relations Representative to serve on the Casework team. Based in Atlanta, you will coordinate responses to constituents on federal and Georgia issues and act as a primary liaison with federal agencies.

You will manage a portfolio on military, veterans’ services, and other federal issue areas, track cases in IQ, and represent the office at external events and meetings.

Qualifications

• Manages a portfolio of federal issue areas for constituents, focusing on military and veterans’ services.
• Responds to casework inquiries promptly and tracks cases in the IQ database.
• Liaises with federal and state agencies on behalf of constituents.
• Represents the Senator at external events and meetings.
• Attends monthly and quarterly briefings with federal agency partners.

Responsabilités

• Tracks legislative issues affecting constituent cases and governs potential agency actions.
• Builds relationships with federal personnel and serves as a neutral facilitator between constituents and agencies, including Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and all branches of military, including the Coast Guard.
• Monitors active cases and corresponds with constituents to provide timely updates.

Description du poste

The Senior Constituent Relations Representative, based in Atlanta, GA, is a senior-level liaison for Senator Warnock’s office for constituent issues and serves the office as part of the Casework team. This position works closely with the Constituent Services Director and is a direct line for constituents and their families who need support with Georgia-based and federal issues.

PRIMARY DUTIES

• Manages a portfolio of federal issue areas on behalf of constituents with a focus on military, military families, and veterans’ services;
• Responds to casework inquiries from constituents in a timely manner and tracks cases through the Intranet Quorum (IQ) database;
• Acts as a liaison with federal and state agencies on behalf of constituents;
• Manages casework correspondence;
• Monitors and updates the Constituent Services Director on issues within portfolio;
• Attend monthly and quarterly briefings with federal agency partners;
• Represents the Senator and his office at external events and meetings.

TYPICAL RESPONSIBILITIES

• Tracks legislative issues affecting constituent cases and governs potential agency actions;
• Builds relationships with federal personnel and serves as a neutral facilitator between constituents and agencies, including Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and all branches of military, including the Coast Guard;
• Monitors active cases and corresponds with constitu...\end{verbatim}