Senior Constituent Relations Representative

United States Senate; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

United States Senate in Atlanta, GA seeks a Senior Constituent Relations Representative to serve as a senior liaison for constituent issues within the Casework team. The role focuses on Georgia-based and federal issues, working with the Constituent Services Director to support constituents and their families.

Ideal candidates will have military background and/or veteran status, be comfortable with confidential casework, and operate within a hybrid Atlanta office schedule with periodic travel.

Qualifications

• Experience in liaison work between constituents and agencies.
• Ability to manage sensitive casework files with discretion.
• Strong knowledge of federal agency processes related to military/veteran benefits.

Responsibilities

• Manage a portfolio of federal issue areas for constituents focusing on military, veterans’ services.
• Respond to casework inquiries and track cases in IQ database.
• Coordinate with federal/state agencies on constituent needs.
• Maintain casework files and ensure confidentiality.
• Report trends to the Constituent Services Director.
• Attend briefings with federal partners and represent the office at events.
• Facilitate meetings between constituents and the Legislative team as needed.

Skills

Constituent relations

Policy liaison

Casework management

Federal agencies

Military & veterans services

Tools

IQ database

Job description

The Senior Constituent Relations Representative, based in Atlanta, GA, is a senior-level liaison for Senator Warnock’s office for constituent issues and serves the office as part of the Casework team. This position works closely with the Constituent Services Director and is a direct line for constituents and their families who need support with Georgia-based and federal issues.

PRIMARY DUTIES:

• Manages a portfolio of federal issue areas on behalf of constituents with a focus on military, military families, and veterans’ services;
• Responds to casework inquiries from constituents in a timely manner and tracks cases through the Intranet Quorum (IQ) database;
• Acts as a liaison with federal and state agencies on behalf of constituents;
• Manages casework correspondence;
• Monitors and updates the Constituent Services Director on issues within portfolio;
• Attend monthly and quarterly briefings with federal agency partners;
• Represents the Senator and his office at external events and meetings.

TYPICAL RESPONSIBILITIES

• Tracks legislative issues affecting constituent cases and governs potential agency actions;
• Builds relationships with federal personnel and serves as a neutral facilitator between constituents and agencies, including Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and all branches of military, including the Coast Guard;
• Monitors active cases and corresponds with constituents to ensure cases are handled in a responsive manner;
• Maintains up-to-date and detailed files on cases in the Intranet Quorum (IQ) casework management database;
• Actively ensures all constituent correspondence and information remains confidential;
• Coordinates with State Outreach, Legislative, and Communicationsstaff to report trends and issues related to federal agencies and/or high-profile constituent cases;
• Provides federal agency data to Legislative team upon request;
• Attends congressional briefings held by agencies within assigned portfolio;
• Schedules teleconference meetings with constituents as needed;
• Attends and/or schedules meetings between constituents and Legislative team on policy adjacent issues as needed.

Casework portfolio includes the following federal agencies and coverage areas: Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), Defense Finance and Account Services (DFAS), all branches of military, including Coast Guard, TriCare, Pension Management Center, Columbia Fiduciary Club, National Personnel Records Center (NPRC), Records Management Center (RMC), Department of Defense (DOW).

This is a non-partisan, full-time senior-level position and operates on a hybrid schedule with in-person attendance at our Atlanta office. Statewide travel will be required on occasion. Ideal candidate should have military background and/or is a military veteran. Compensation commensurate on experience. Federal benefits package includes Thrifts Saving Plan (TSP), health, dental, and vision, PTO, and per diem, based on federal government guidelines.

This office is an equal opportunity employer and does not discriminate on the basis of race, sex, color, age, religion, national origin, sexual orientation, gender identity, or disability. Individuals of diverse backgrounds are encouraged to apply including women, people of color, veterans, and LGBTQIA individuals.