Senior Constituent Relations Representative

United States Senate; Seattle (WA); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

TSP (Thrift Savings Plan)

Health insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Per diem

Job summary

United States Senate in Atlanta, GA seeks a Senior Constituent Relations Representative to serve as a senior liaison for constituent issues within the Casework team, handling Georgia-based and federal matters for Senator Warnock’s office.

The role focuses on military, military families, and veterans’ services, coordinating with federal agencies, tracking cases in IQ, and representing the Senator at events. Hybrid schedule with travel as needed.

Qualifications

• Experience as a senior liaison for constituent issues.
• Experience handling federal issue portfolios across military and veterans services.
• Ability to coordinate with federal and state agencies on behalf of constituents.
• Comfortable maintaining confidentiality and managing sensitive information.

Responsibilities

• Manage a portfolio of federal issue areas with a focus on military, military families, and veterans’ services.
• Respond to casework inquiries promptly and track cases in the IQ database.
• Act as a liaison with federal and state agencies on behalf of constituents.
• Monitor and update the Constituent Services Director on issues within portfolio.
• Attend monthly and quarterly briefings with federal agency partners.
• Represent the Senator and the office at external events and meetings.

Skills

Constituent services

Casework management

Federal liaison

IQ database

Tools

IQ database

Job description

The Senior Constituent Relations Representative, based in Atlanta, GA, is a senior-level liaison for Senator Warnock’s office for constituent issues and serves the office as part of the Casework team. This position works closely with the Constituent Services Director and is a direct line for constituents and their families who need support with Georgia-based and federal issues.

PRIMARY DUTIES:

• Manages a portfolio of federal issue areas on behalf of constituents with a focus on military, military families, and veterans’ services;
• Responds to casework inquiries from constituents in a timely manner and tracks cases through the Intranet Quorum (IQ) database;
• Acts as a liaison with federal and state agencies on behalf of constituents;
• Monitors and updates the Constituent Services Director on issues within portfolio;
• Attend monthly and quarterly briefings with federal agency partners;
• Represents the Senator and his office at external events and meetings.

TYPICAL RESPONSIBILITIES:

• Tracks legislative issues affecting constituent cases and governs potential agency actions;
• Builds relationships with federal personnel and serves as a neutral facilitator between constituents and agencies, including Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), and all branches of military, including the Coast Guard;
• Monitors active cases and corresponds with constituents to ensure cases are handled in a responsive manner;
• Maintains up-to-date and detailed files on cases in the Intranet Quorum (IQ) casework management database;
• Actively ensures all constituent correspondence and information remains confidential;
• Coordinates with State Outreach, Legislative, and Communicationsstaff to report trends and issues related to federal agencies and/or high-profile constituent cases;
• Provides federal agency data to Legislative team upon request;
• Attends congressional briefings held by agencies within assigned portfolio;
• Schedules teleconference meetings with constituents as needed;
• Attends and/or schedules meetings between constituents and Legislative team on policy adjacent issues as needed.

Casework portfolio includes the following federal agencies and coverage areas:Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), Defense Finance and Account Services (DFAS), all branches of military, including Coast Guard, TriCare, Pension Management Center, Columbia Fiduciary Club, National Personnel Records Center (NPRC), Records Management Center (RMC), Department of Defense (DOW).

This is a non-partisan, full-time senior-level position and operates on a hybrid schedule with in-person attendance at our Atlanta office. Statewide travel will be required on occasion. Ideal candidate should have military background and/or is a military veteran. Compensation commensurate on experience. Federal benefits package includes Thrifts Saving Plan (TSP), health, dental, and vision, PTO, and per diem, based on federal government guidelines.

This office is an equal opportunity employer and does not discriminate on the basis of race, sex, color, age, religion, national origin, sexual orientation, gender identity, or disability. Individuals of diverse backgrounds are encouraged to apply including women, people of color, veterans, and LGBTQIA individuals.