Senior Configuration Analyst

Maximus; Jackson (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Maximus, located in Jackson, Mississippi, is hiring for a position that focuses on configuration and change management across enterprise systems. Candidates must have at least 5 years of related experience and a Bachelor's degree in Information Technology or a related field.

The role involves maintaining the CMDB, supporting audits, and ensuring compliance with ITIL processes. The salary ranges from $60,000 to $90,000 annually, reflecting a strong demand for expertise in managing configuration data within large organizations.

Qualifications

• Ability to obtain and maintain a Public Trust.
• 5+ years of experience in configuration/change management.
• Experience in large enterprise or federal environments.

Responsibilities

• Provide advanced support for configuration management activities.
• Maintain and govern the CMDB for accuracy and compliance.
• Support complex change analysis and documentation.

Skills

Configuration management support

CMDB operations

ITIL processes

Data reconciliation

Audit compliance

Coordination across teams

Education

Bachelor’s degree in Information Technology or related field

Tools

ServiceNow

Job description

Job-Specific Essential Duties and Responsibilities:

• Provide advanced support for configuration, change, and release management activities across enterprise systems.
• Maintain and govern the CMDB to ensure accuracy, completeness, and audit compliance.
• Perform reconciliation, validation, and quality assurance of configuration data.
• Support complex change analysis and coordinate across multiple service areas.
• Develop and maintain configuration management documentation, standards, and procedures.
• Support audits and compliance activities by ensuring complete and traceable records.
• Assist in release documentation and validation of configuration changes.
• Identify inconsistencies and drive improvements in configuration data quality and governance practices.

Job-Specific Minimum Requirements:

• Ability to obtain and maintain a Public Trust is required; an active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
• Experience supporting configuration management and CMDB operations.
• Strong knowledge of ITIL change and configuration processes.
• Ability to perform data reconciliation and quality assurance activities.
• Experience supporting audit and compliance requirements.
• Ability to coordinate across multiple technical teams.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of required work‑related experience (with at least 3 years focused on configuration/change management and CMDB operations in a large enterprise or federal environment).

Preferred Skills and Qualifications:

• Advanced ServiceNow CMDB experience.
• Experience working in a federal government environment.
• Strong analytical and data validation skills.
• Experience supporting large‑scale enterprise environments.

Minimum Salary: $60,000

Maximum Salary: $90,000

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.