Senior Configuration Analyst

Maximus; Boise (ID); On-site; USD 60,000 - 90,000; Full time

Job summary

Maximus in Boise, Idaho, is seeking a Configuration Management Specialist to provide advanced support for configuration, change, and release management activities across enterprise systems. The role demands strong knowledge of ITIL processes and at least 5 years of relevant experience.

Key responsibilities include maintaining CMDB accuracy, overseeing audits, and ensuring compliance standards. A Bachelor’s degree in IT or a related field is required. Salary ranges from $60,000 to $90,000 annually.

Qualifications

• Ability to obtain and maintain a Public Trust is required; U.S. Citizen preferred.
• 5+ years of work-related experience focused on configuration/change management.
• Strong knowledge of ITIL change and configuration processes.

Responsibilities

• Provide advanced support for configuration, change, and release management.
• Maintain and govern the CMDB to ensure accuracy and compliance.
• Perform validation and quality assurance of configuration data.

Skills

Configuration management

Change management

Audit compliance

Data reconciliation

Strong analytical skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ServiceNow CMDB

Job description

Job-Specific Essential Duties and Responsibilities:

• Provide advanced support for configuration, change, and release management activities across enterprise systems.
• Maintain and govern the CMDB to ensure accuracy, completeness, and audit compliance.
• Perform reconciliation, validation, and quality assurance of configuration data.
• Support complex change analysis and coordinate across multiple service areas.
• Develop and maintain configuration management documentation, standards, and procedures.
• Support audits and compliance activities by ensuring complete and traceable records.
• Assist in release documentation and validation of configuration changes.
• Identify inconsistencies and drive improvements in configuration data quality and governance practices.

Job-Specific Minimum Requirements:

• Ability to obtain and maintain a Public Trust is required; an active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
• Experience supporting configuration management and CMDB operations.
• Strong knowledge of ITIL change and configuration processes.
• Ability to perform data reconciliation and quality assurance activities.
• Experience supporting audit and compliance requirements.
• Ability to coordinate across multiple technical teams.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of required work‑related experience (with at least 3 years focused on configuration/change management and CMDB operations in a large enterprise or federal environment).

Preferred Skills and Qualifications:

• Advanced ServiceNow CMDB experience.
• Experience working in a federal government environment.
• Strong analytical and data validation skills.
• Experience supporting large‑scale enterprise environments.

Minimum Salary: $60,000

Maximum Salary: $90,000

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.