Configuration Change Manager

Maximus; United States; On-site; USD 100,000 - 150,000; Full time

Job summary

Maximus is seeking a Configuration Change Manager to lead enterprise change, configuration and release management programs. You will own CMDB integrity, align activities with SELC/ITSM, and coordinate across multiple teams to minimize disruption.

The role requires 8–12 years in IT service or change management, US citizenship or equivalent, and ability to obtain Public Trust. A Bachelor’s in IT/CS/Engineering is preferred; ServiceNow experience highly valued.

Qualifications

• Must be able to obtain and maintain a Public Trust; DHS suitability preferred; U.S. citizenship or national status required.
• Demonstrated leadership of configuration, change, and release management in enterprise IT environments.
• Experience maintaining CMDB data accuracy and integrity.
• Strong knowledge of ITIL-based ITSM processes (change, configuration, release).
• Experience aligning processes with federal lifecycle frameworks (SELC or similar).
• Ability to coordinate enterprise-wide changes across multiple teams and stakeholders.
• Experience onboarding systems into operations with documentation and process alignment.
• Ability to develop/configure baselines, governance, and audit practices.
• Experience supporting Agile/SAFe planning and release coordination.
• Ability to produce technical docs, procedures, and reporting artifacts.

Responsibilities

• Serve as the Configuration Change Manager and lead enterprise configuration, change, and release management services.
• Manage full lifecycle of IT/OT changes: intake, tracking, review, approval, scheduling, execution, documentation.
• Ensure activities align with SELC, IT Systems Lifecycle, and ITSM best practices.
• Maintain CMDB as authoritative source of record and ensure accuracy and auditability.
• Establish baselines and governance controls for integrity and compliance across environments.
• Coordinate with stakeholders to manage change windows, planned releases, and outage communications.
• Assist onboarding of new systems by aligning scope, dependencies, and configuration requirements.
• Identify and track new workloads and services for proper integration into change processes.
• Collaborate with incident/disaster recovery teams to protect service stability and recovery readiness.
• Drive continuous improvement of change/release processes across the enterprise.

Skills

Configuration management

Change management

Release management

ITSM processes

CMDB management

ITIL

Stakeholder coordination

Agile/SAFe

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, Engineering

Tools

ServiceNow

ITSM platforms

Job description

Description & Requirements

Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS124, T4, Band 7

Job-Specific Essential Duties and Responsibilities

• Serve as the Configuration Change Manager and single accountable lead for enterprise configuration, change, and release management services.
• Manage the full lifecycle of IT/OT changes, including intake, tracking, review, approval, scheduling, execution oversight, and documentation.
• Ensure all configuration, change, and release activities align with Systems Engineering Life Cycle (SELC), IT Systems Lifecycle, and ITSM best practices.
• Maintain and oversee the Configuration Management Database (CMDB) as the authoritative source of record for configuration items, ensuring accuracy, completeness, and auditability.
• Establish and enforce configuration baselines and governance controls to ensure integrity, consistency, and compliance across enterprise environments.
• Coordinate directly with stakeholders and service area leads to manage change windows, planned releases, and outage communications, minimizing operational disruption.
• Support onboarding of new systems transitioning into operations by aligning service area leads with scope, dependencies, and configuration requirements.
• Identify and track new workloads, applications, and services, ensuring proper integration into configuration, change, and release processes.
• Collaborate with incident management and disaster recovery teams to ensure changes do not negatively impact service stability, continuity of operations, or recovery readiness.
• Drive continuous improvement of configuration, change, and release processes, enhancing efficiency, transparency, and compliance across the enterprise.

Job-Specific Minimum Requirements

• Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred. U.S. citizenship or U.S. national status required.
• Demonstrated experience leading configuration, change, and release management processes in enterprise IT environments.
• Proven experience managing and maintaining a Configuration Management Database (CMDB), ensuring data accuracy and integrity.
• Strong knowledge of ITIL-based ITSM processes, including change, configuration, and release management.
• Experience aligning processes with federal lifecycle frameworks (e.g., SELC or similar governance models).
• Demonstrated ability to coordinate enterprise-wide change activities across multiple teams and stakeholders.
• Experience supporting system onboarding and transition to operations, including documentation and process alignment.
• Ability to develop and enforce configuration baselines, governance controls, and audit practices.
• Experience supporting Agile frameworks, including PI planning and Release Train coordination.
• Ability to produce and maintain technical documentation, procedures, and reporting artifacts.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 8–12 years of experience in IT service management, configuration management, or change/release management roles.

Preferred Skills and Qualifications

• Experience supporting federal government environments.
• Familiarity with IT Systems Lifecycle and SELC frameworks.
• Experience supporting large-scale, multi-service enterprise environments.
• Strong understanding of CMDB design, governance, and data quality management.
• Experience working with ServiceNow or similar ITSM platforms.
• Ability to manage conflicting priorities and coordinate across multiple service areas.
• Strong leadership, communication, and stakeholder engagement skills.
• Experience driving continuous process improvement initiatives in ITSM environments.
• SAFe certification (e.g., SAFe RTE or equivalent) preferred if aligned to contract expectations.

Minimum Requirements

TCS124, T4, Band 7

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary

$100,000.00

Maximum Salary

$150,000.00