Senior Conference Services Manager | Events & Revenue

UNITED SERVICE COMPANY; Chicago (IL); On-site; USD 67,000 - 72,000; Full time

Job summary

Maverick Hotels and Restaurants in Chicago, IL seeks a dynamic Conference Services Manager to lead the end-to-end conference services experience for groups booked by the Sales Team.

You will manage client relationships from turnover through post-event follow-up, oversee billing and invoices, create event materials, and upsell hotel services to maximize revenue, while coordinating with DOSM and F&B teams.

Qualifications

• Minimum 3 years working in a Sales role in hospitality.
• High School Diploma or GED.
• Previous guest relations training.
• Experience in hospitality industry in similar position.
• Excellent reading, writing, and oral proficiency in English.

Responsibilities

• Manage the full Conference Services experience from turnover through post-event follow-up.
• Serve as the primary point of contact during planning and on-site events.
• Review billing, reconcile payments, and finalize invoices with accuracy.
• Create BEO's, Social Table Diagrams, Group Resumes, and final banquet checks.
• Upsell guest rooms, banquet enhancements, and hotel services to maximize revenue.

Skills

Microsoft Office applications

Excellent people skills

Ability to work in a team

Education

High School Diploma or GED

Guest relations training

Experience in hospitality industry in similar position

Tools

Delphi Sales Management System

Hilton Property Management System

Job description

Maverick Hotels and Restaurants in Chicago, IL seeks a dynamic Conference Services Manager to lead the end-to-end conference services experience for groups booked by the Sales Team.

You will manage client relationships from turnover through post-event follow-up, oversee billing and invoices, create event materials, and upsell hotel services to maximize revenue, while coordinating with DOSM and F&B teams.