Senior Conference Services Manager – Events & Revenue

ADP, Inc.; Chicago (IL); On-site; USD 67,000 - 72,000; Full time

Job summary

Maverick Hotels and Restaurants in Chicago, IL seeks a dynamic Conference Services Manager to oversee the full Conference Services experience for groups booked by Sales. You will be the primary on-site contact from turnover through post-event follow-up to ensure seamless execution and exceptional client service.

The role emphasizes revenue optimization, coordination with F&B and operations, and creating BEOs and invoices.

Qualifications

• Minimum of 3 years working in a Sales role in hospitality.
• High School Diploma or GED.
• Previous guest relations training.
• Experience in hospitality industry in similar position, highly preferred.
• Excellent reading, writing, and oral proficiency in the English Language.

Responsibilities

• Manage the full Conference Services experience from turnover to post-event follow-up.
• Serve as the primary on-site contact during planning and events.
• Review billing, reconcile payments, and finalize invoices with accuracy.
• Upsell guest rooms, banquet enhancements, and hotel services to maximize revenue.
• Coordinate with F&B and operations for well-executed events.
• Create BEOs, Group Resumes, and finalize group balances.

Skills

Excellent people skills

Team player

Calm under pressure

Strong communication

Education

High School Diploma or GED

Previous guest relations training

Tools

Delphi Sales Management System

Hilton Property Management System

Microsoft Office Suite

Job description

Maverick Hotels and Restaurants in Chicago, IL seeks a dynamic Conference Services Manager to oversee the full Conference Services experience for groups booked by Sales. You will be the primary on-site contact from turnover through post-event follow-up to ensure seamless execution and exceptional client service.

The role emphasizes revenue optimization, coordination with F&B and operations, and creating BEOs and invoices.