Senior Conference Services Manager

The Post Oak; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

401K

Advancement opportunities

Employee discounts

Volunteer opportunities

Job summary

The Post Oak Hotel in Houston is seeking a Senior Conference Services Manager to lead planning of luxury meetings, serving as the primary liaison between clients and hotel operations to ensure flawless, brand-aligned programs.

We require 5+ years in hotel or related field with strong communication, organizational, and events experience. Flexible hours are expected; generous benefits and advancement opportunities are offered in a Forbes Five-Star environment.

Qualifications

• 5+ years of hotel-related experience required
• Excellent interpersonal, organizational and communication skills
• Strong events experience; luxury or Forbes experience preferred

Responsibilities

• Review assets and collaborate to grow business.
• Create cost estimates and maintain budget clarity.
• Manage attrition and upgrade opportunities with clients.
• Understand budgets and quarterly goals with leadership.
• Develop action plans with directors to achieve goals.
• Prepare menus, agendas, and ensure BEOs and vendor communications.
• Guide junior staff, assist training, and drive best practices.
• Support after-hours and weekend programs as needed.
• Partner with senior leadership to improve processes and client satisfaction

Skills

Event planning

Budget management

Team leadership

Client relations

Communication

Job description

Overview

The Post Oak Hotel is seeking a Senior Conference Services Manager to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Senior Conference Services Manager is responsible for planning, coordinating, and executing exceptional meetings in a luxury hotel setting. This role serves as the primary liaison between the client and hotel operations, ensuring each program is flawlessly executed, financially sound, and reflective of the hotel’s brand standards and service philosophy.

Responsibilities

• Review and understand the hotel and Landry’s assets and how they work together to grow business.
• Create a basic cost estimate that is updated with all changes for the program. Clear and consistent communication on where the program is with their budget for each change.
• Attrition is reviewed with the client during all phases of the planning process. Prior to the cut-off date, after the cut-off date, and through the program dates. Review ways to help the client upgrade and use their attrition.
• Review and understand budget and goals for each quarter.
• Work with the Director and the Associate Director of Event Planning to develop an action plan to achieve the quarterly goals.
• Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
• Provide guidance to junior event staff, assist with training, and lead best-practice improvements.
• Assist team managers on programs that occur during the work week and programs that are after hours and/or on weekends.
• Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant,
• collaborate, and act with honor and integrity.
• At least 5 years of previous hotel-related experience or related field required
• Excellent interpersonal, organizational and communication skills
• Strong events experience
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands: Ability to lift 25 pounds on a regular basis and prolonged extended
• periods of sitting and/or standing

What we offer you

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Tipped Position

This position does not earn tips