Concierge Supervisor

RR Donnelley

Los Angeles (CA)

On-site

USD 58,240 - 60,320

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

A global business support services company in Los Angeles is seeking a skilled Reservations & Concierge Lead to provide leadership and enhance client service. Candidates should have at least 5 years of experience in Reservations or Concierge roles, possess excellent organizational and communication skills, and a positive attitude. This full-time position offers a competitive salary range between $58,240 - $60,320 annually along with comprehensive benefits including medical coverage and paid time off.

Qualifications

Minimum 5 years Reservations/Concierge experience is required.
Proven customer service skills are essential.
Ability to work in a fast-paced environment.

Responsibilities

Provide hands-on leadership support for Reservations & Concierge team.
Monitor performance of staff, providing feedback and coaching as required.
Manage team scheduling and related administrative tasks.

Skills

Client service experience

Organizational skills

Communication skills

Problem-solving skills

Teamwork ability

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Word

Job description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly.

Reservations & Concierge Lead

Shift: Monday - Friday 7:30 am - 4:30 pm

First impressions are everything, and those impressions reflect our core principles and values. The Reservations & Concierge Lead is focused on building and developing our team of brand ambassadors at both front‑of‑house and within reservations. The role involves a strong focus on direct supervision of our client‑facing teams and a hands‑on approach to supporting these environments.

The ideal candidate possesses a positive attitude, collaborative management style, and is laser focused on delivering exceptional client service. You’re passionate about client service and possess an acute attention to detail. Your role is to provide an integrated visitor experience treating all visitors like VIPs and projecting the brand of the firm. This is an ideal position for someone who has experience in the luxury hotel world.

Responsibilities

Provide hands on leadership support for Reservations & Concierge team.
Identify problems and issues at the earliest possible moment and solve them.
Monitor performance of staff, provide feedback, coaching and training as required.
Manage team scheduling, holiday, working hours and other admin related issues.
Must have excellent organizational skills and attention to detail.
Must be able to meet deadlines and complete all projects in a timely manner.
Able to make independent decisions that conform to business needs and policy.
Good problem‑solving skills, with the ability and understanding of when to elevate a problem to a management level.
Good written and verbal communication skills.
Must work well in a team environment.
Ability to work in a fast‑paced environment.
Professional telephone demeanor.
Must be self‑motivated with positive can‑do attitude.
Proven customer service skills are required to create, maintain and enhance client service relationships.
Must be able to communicate and interact effectively with multi‑functional and diverse backgrounds.

Qualifications

Education

Bachelor’s degree or equivalent experience.
Minimum 5 years Reservations/Concierge experience.

Experience

Previous client service experience essential.
Corporate meeting room booking experience desirable.
Hospitality & Events experience essential.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Excellent computer and typing skills required, Excel and Word proficiency required.
Excellent listening and comprehension skills required.
Expected to work with guests and visitors to ensure superior satisfaction.
Will be required to take initiative and get creative in resolving guest challenges.

Additional Information

RRD's current salary range for this role is $58,240 to $60,320 per year. The salary range may be adjusted based on the geographic location and may change in the future. Compensation may include participation in a bonus, commission or incentive program. Benefits include medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance; parental leave; adoption assistance; tuition assistance; and employer/partner discounts.

Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing. All employment offers are contingent upon successful completion of a pre‑employment background and drug screen.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Seniority level