Senior Computer Support Specialist - 304669A

Delaware Nation Industries; Oklahoma City (OK); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

401K matching

Disability insurance

Pet insurance

Education reimbursement

Parking and transit benefits

Job summary

Delaware Nation Industries is seeking a Senior Computer Support Specialist to provide frontline IT support for government customers, maintaining computer systems, printers, VoIP phones, and IT asset inventory. The role emphasizes strong customer service, technical aptitude, and experience with government ITAM systems.

Local travel is expected and a Secret clearance is required. You will troubleshoot hardware/software, train users, manage asset tracking, and ensure compliance with procedures in a

Qualifications

• Experience with government IT asset management systems.
• Experience supporting government customers.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware and software and train users.

Responsibilities

• Provide technical support to government customers.
• Maintain computer systems, printers, VoIP phones, and IT asset inventory.
• Respond to security incidents and follow clean-up procedures.

Skills

IT asset management

Customer service

Networking basics

Troubleshooting

Tools

MS Office

Ticketing systems

ITAM software

Job description

• The Senior Computer Support Specialist provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory.
• This role requires strong customer service skills, technical aptitude, and experience with government inventory management.
• Will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking.
• Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role.
• Respond to/mitigate network security incidents and implement NDCI clean-up procedures, if necessary

Equipment/Systems

• This position requires frequent use of computers, printers, and various software applications.
• Experience with MS Office products, ticketing systems, and IT asset management software is essential.

Competencies

• The liaison role requires attention to detail, accuracy, excellent listening skills, and effective communication.
• Technical proficiency in computer hardware, software, and networking is also required.
• The ability to multi-task, prioritize, and work independently is critical.

Work Environment & Physical Demands

This job operates primarily in an office setting.This role routine uses standard office equipment such as computers, phones, and printers. Duties may require lifting of computer equipment, using ladders, walking large office buildings, and loading/unloading of boxes, containers, or trucks.

Position Type and Expected Hours of Work

This is a full-time exempt position; typical work hours and days are Monday through Friday, regular business hours; additional hours as needed to ensure performance across the program.

Travel

Primarily local travel for user support

Preferred Education and Experience

• Experience with government IT asset management (ITAM) systems.
• Experience supporting government customers.

Work Authorization/Security Clearance

• Requires active Secret clearance from the U.S. Government

Benefits Include

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.