Senior Complex Legal Malpractice Claims Consultant (Hybrid)

CNA Insurance; Chicago (IL); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in Chicago is seeking a Complex Claims Consultant to manage highly complex professional liability claims for law firms with nationwide coverage. The role requires strong policy knowledge, sharp negotiation skills, and the ability to lead cross-functional teams and coordination on difficult claim matters.

This senior position reports to leadership and demands extensive claims experience, an adjuster license within 90 days, and professional designations such as CPCU.

Qualifications

• Bachelor's Degree or equivalent experience; JD preferred.
• Typically a minimum six years of relevant experience in claims or litigation.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days.
• Professional designations preferred (e.g. CPCU).

Responsibilities

• Manages highly complex professional liability claims with specialized expertise.
• Verifies coverage, conducts investigations, develops resolution strategies and authorizes disbursements within authority.
• Negotiates complex settlements and collaborates with counsel on litigation.
• Maintains claim budgets and reserves; delivers timely updates to stakeholders.
• Mentors and trains less experienced Claim Professionals.

Skills

Strong communication

Negotiation

Analytical mindset

Time management

Organizational skills

Ability to negotiate complex Settlem

Policy interpretation

Microsoft Office proficiency

Education

Bachelor's Degree or equivalent experience

JD preferred

Insurance Adjuster License within 90 days

Professional designations (e.g. CPCU) preferred

Tools

Claim management systems

Microsoft Office Suite

Job description

CNA Insurance in Chicago is seeking a Complex Claims Consultant to manage highly complex professional liability claims for law firms with nationwide coverage. The role requires strong policy knowledge, sharp negotiation skills, and the ability to lead cross-functional teams and coordination on difficult claim matters.

This senior position reports to leadership and demands extensive claims experience, an adjuster license within 90 days, and professional designations such as CPCU.