Senior Complex Claims Consultant - Legal Malpractice

CNA Insurance; Downers Grove (IL); Ibrido; USD 72.000 - 141.000; Tempo pieno

Descrizione del lavoro

CNA Insurance seeks a Complex Claims Consultant to handle legal malpractice claims for law firms with fewer than 35 attorneys. The role demands deep knowledge of commercial insurance, strong negotiation and analytical skills, and the ability to manage highly complex claims across jurisdictions. Hybrid work from CNA office locations is available.

You will supervise reserves, coordinate with coverage counsel, and mentor junior staff while maintaining timely resolutions and high service standards.

Competenze

• Bachelor's degree or equivalent; JD preferred.
• Minimum six years of relevant experience in claims or litigation.
• Must obtain and maintain an Insurance Adjuster License within 90 days of hire.
• Professional designations preferred (e.g. CPCU).

Mansioni

• Manages an inventory of highly complex professional liability claims with specialized technical expertise.
• Ensures exceptional customer service by managing all aspects of the claim and providing timely updates.
• Verifies coverage and establishes reserves by interpreting policy language and collaborating with coverage counsel.
• Leads focused investigations to determine compensability, liability and damages.
• Develops and executes a claim resolution strategy with internal and external partners.
• Manages claim budgets and resources to deliver high-quality service.
• Identifies subrogation/salvage opportunities and potential fraud for investigation.
• Maintains compliance with company protocols and regulatory requirements.
• Keeps senior leadership informed through loss summaries and risk reviews.
• Mentors and trains less experienced Claim Professionals.

Conoscenze

Commercial insurance knowledge

Negotiation

Analytical thinking

Communication skills

Regulatory compliance

Time management

Multitasking

Microsoft Office

Team mentorship

Formazione

Bachelor's degree

JD preferred

Strumenti

Microsoft Office Suite

Descrizione del lavoro

CNA Insurance seeks a Complex Claims Consultant to handle legal malpractice claims for law firms with fewer than 35 attorneys. The role demands deep knowledge of commercial insurance, strong negotiation and analytical skills, and the ability to manage highly complex claims across jurisdictions. Hybrid work from CNA office locations is available.

You will supervise reserves, coordinate with coverage counsel, and mentor junior staff while maintaining timely resolutions and high service standards.