Senior Complex General Liability Claims Director

Jonus Group; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Jonus Group seeks an experienced Senior Complex General Liability Claims Director to lead the investigation, evaluation, negotiation, and resolution of complex premises liability claims.

You will manage a high-volume caseload across jurisdictions, mentor junior staff, and collaborate with insureds, attorneys, and internal teams while staying current on regulatory requirements. Competitive compensation and benefits are offered.

Qualifications

• Minimum 5+ years of general liability claims experience, with a focus on premises liability.
• Experience handling bodily injury, property damage, and legal liability issues.
• Multi-jurisdictional claims handling preferred.
• Strong investigative and negotiation abilities.
• Excellent written and verbal communication.
• Familiarity with claims systems and Microsoft Office.
• AIC or CPCU designations are a plus.

Responsibilities

• Investigate, evaluate, and resolve complex premises liability claims across jurisdictions.
• Analyze coverage, liability, and damages to determine compensability.
• Communicate with insureds, claimants, attorneys, vendors, and internal teams.
• Review medical records, incident reports, contracts, and evidence to support decisions.
• Document claim activity and maintain proactive file strategy.
• Attend mediations and provide litigation management as needed.
• Stay current with jurisdictional laws and regulatory compliance.
• Mentor and guide junior team members when appropriate.

Skills

Investigation

Negotiation

Communication

Premises liability

Multijurisdictional

Education

AIC designation

CPCU designation

Tools

Claims systems

Microsoft Office

Job description

We are seeking an experienced Senior Complex General Liability Claims Director to join our client's claims team. In this role, you will be responsible for investigating, evaluating, negotiating, and resolving complex premise liability claims across multiple jurisdictions. The ideal candidate will bring strong technical expertise, a commitment to superior customer service, and the ability to manage a high-volume caseload effectively.

Salary

• $120,000 to $150,000+/year total compensation (based on experience)
• Annual bonus potential
• Comprehensive benefits package (health, dental, vision, 401k, etc.)
• Opportunities for professional development and advancement

Job Description

• Investigate, evaluate, and resolve moderate to complex general liability claims, with a focus on premises liability
• Analyze coverage and liability, determine compensability, and assess damages
• Communicate effectively with insureds, claimants, attorneys, vendors, and internal teams
• Review medical records, incident reports, contracts, and other evidence to support claim decisions
• Accurately document claim activity and maintain a proactive file strategy
• Attend mediations, settlement conferences, and provide litigation management as needed
• Stay current with jurisdictional laws and ensure regulatory compliance
• Provide mentorship and guidance to junior team members when appropriate

Requirements

• Minimum 5+ years of general liability claims experience, with a strong focus on premises liability
• Experience handling claims involving bodily injury, property damage, and legal liability issues
• Multi-jurisdictional claims handling experience is strongly preferred
• Strong investigative and negotiation skills
• Excellent written and verbal communication
• Familiarity with claims systems and Microsoft Office suite
• Insurance designations such as AIC or CPCU are a plus