Casualty Claims Manager - General Liability

Jonus Group; Worcester (MA); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

Jonus Group is seeking an experienced Casualty Claims Manager to lead a team of claims professionals handling complex casualty claims. The role drives operational excellence, quality claims handling, mentoring staff, and overseeing litigated and high-exposure claims.

The ideal candidate will combine strong technical claims expertise with the ability to coach teams, improve processes, and deliver exceptional customer outcomes.

Qualifications

• Bachelor's degree preferred in a related field.
• 5+ years of casualty claims experience with increasing responsibility.
• Leadership or supervisory experience preferred.
• Strong knowledge of casualty claims, liability investigations, and settlements.
• Experience with complex and litigated claims.
• Proficiency with claims management systems and MS Office.
• Strong analytical, communication, and decision-making skills.

Responsibilities

• Lead and manage the daily operations of a casualty claims team.
• Provide coaching, mentoring, and performance management to claims professionals.
• Monitor claim quality through file audits, claim reviews, and performance analytics.
• Drive continuous improvement initiatives to enhance claim handling consistency and efficiency.
• Assist with complex coverage, liability, and settlement decisions.
• Review and approve reserves and settlements beyond adjuster authority levels.
• Identify and address potential fraud concerns and support investigative efforts.
• Oversee litigated claims and partner with defense counsel to develop effective litigation strategies.
• Analyze claims and litigation trends to identify opportunities for operational improvements and cost savings.
• Handle escalated customer, client, and stakeholder concerns.
• Ensure compliance with company policies, industry regulations, and best practices.
• Utilize reporting tools and data analytics to monitor team performance and business results.
• Collaborate across departments and communicate effectively with senior leadership.

Skills

Leadership

Coaching

Analytical thinking

Communication

Decision making

Team management

Problem solving

Education

Bachelor's degree preferred

Tools

Claims management systems

Job description

An insurance organization is seeking an experienced Casualty Claims Manager to lead a team of claims professionals handling complex casualty claims. This leadership role is responsible for driving operational excellence, ensuring quality claims handling, mentoring and developing staff, and overseeing litigated and high-exposure claims. The ideal candidate will combine strong technical claims expertise with a proven ability to coach teams, improve processes, and deliver exceptional customer outcomes.

Key Responsibilities

• Lead and manage the daily operations of a casualty claims team.
• Provide coaching, mentoring, and performance management to claims professionals.
• Monitor claim quality through file audits, claim reviews, and performance analytics.
• Drive continuous improvement initiatives to enhance claim handling consistency and efficiency.
• Assist with complex coverage, liability, and settlement decisions.
• Review and approve reserves and settlements beyond adjuster authority levels.
• Identify and address potential fraud concerns and support investigative efforts.
• Oversee litigated claims and partner with defense counsel to develop effective litigation strategies.
• Analyze claims and litigation trends to identify opportunities for operational improvements and cost savings.
• Handle escalated customer, client, and stakeholder concerns.
• Ensure compliance with company policies, industry regulations, and best practices.
• Utilize reporting tools and data analytics to monitor team performance and business results.
• Collaborate across departments and communicate effectively with senior leadership.

Qualifications

• Bachelor's degree preferred.
• 5+ years of casualty claims experience with increasing levels of responsibility.
• Leadership or supervisory experience preferred.
• Strong knowledge of casualty claims, liability investigations, litigation management, coverage analysis, and settlement negotiations.
• Experience managing complex and litigated claims.
• Working knowledge of comparative negligence and liability laws.
• Proficiency with claims management systems, reporting tools, and Microsoft Office applications.
• Strong analytical, communication, coaching, and decision-making skills.
• Ability to lead teams in a fast-paced, high-volume environment.

Desired Attributes

• Proven ability to build and develop high-performing teams.
• Strong customer service and relationship management skills.
• Exceptional negotiation and conflict resolution abilities.
• Strategic thinker with a continuous improvement mindset.Highly organized and capable of managing multiple priorities simultaneously.
• Strong business acumen with the ability to align team performance to organizational objectives.

Work Environment

• Hybrid work flexibility may be available based on business needs.
• Occasional travel may be required.
• Ability to manage a high-volume workload and meet business deadlines.

Compensation & Benefits

A competitive compensation package, bonus opportunity, and comprehensive benefits program are offered.