Senior Complex Contents Property Adjuster

Allstate; Columbus (OH); On-site; USD 62,000 - 117,000; Full time

Benefits offered by this job

Company car

Benefits package

Job summary

Allstate is seeking a Coordinated Property Adjuster to handle escalated contents damage claims with a focus on fast, fair resolutions. You will investigate coverage, collaborate with vendors, and prepare accurate estimates while maintaining strong customer relationships.

You''ll negotiate settlements, coordinate with fellow adjusters, and employ data-driven decision making. Training and ongoing coaching support are provided to develop your claims career.

Qualifications

• Valid driver''s license and willingness to travel.
• Residency within the posted location.
• 3+ years of previous experience handling property insurance claims preferred.
• Have prior experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• You enjoy the ability to work independently in the field or from your home office.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.

Responsibilities

• Handle escalated claims files involving complex contents damage.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure and ALE adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• If offered the role, you will go through virtual training. You will receive ongoing support, mentoring and coaching as you develop your career.

Skills

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Multitasking

Negotiation

Time Management

Working Independently

Xactimate

Job description

Allstate is seeking a Coordinated Property Adjuster to handle escalated contents damage claims with a focus on fast, fair resolutions. You will investigate coverage, collaborate with vendors, and prepare accurate estimates while maintaining strong customer relationships.

You''ll negotiate settlements, coordinate with fellow adjusters, and employ data-driven decision making. Training and ongoing coaching support are provided to develop your claims career.