Senior Complex Claims Leader - Large Exposures & TPA Oversight

Arch Insurance Group Inc.; Chicago (IL); On-site; USD 145,000 - 175,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401k with match

PTO 20 days

Job summary

Arch Insurance Group Inc. is seeking an experienced claims professional to manage large exposure and complex general/auto liability and trucking claims.

The role involves direct oversight of TPA-handled files and collaboration with Arch stakeholders. You will lead claim strategies, coordinate with underwriters, legal teams, and CAMs, and ensure timely, accurate reporting while maintaining necessary licenses.

Qualifications

• Trucking/auto/general liability claim handling experience preferred.
• Experience with complex and large exposure claims helpful.
• TPA oversight experience is a plus.

Responsibilities

• Deliver industry leading technical claim handling/oversight, claim outcomes, business support and customer service.
• Collaborate with TPA teams and Arch CAMs to develop resolution strategies.
• Work with underwriters, Legal and Operations to ensure timely communication.
• Provide effective communication with insureds and brokers as a priority.
• Perform coverage analysis, investigations, indemnity reserving, litigation management and settlements.
• Maintain claim file documentation, coding and diary management.
• Coordinate with defense/coverage counsel on litigation strategies and budgets.
• Provide timely claim reporting per Arch procedures.
• Attend mediations, trials, and meetings; maintain required state licenses.
• Assist CAMs with TPA management including training, reviews, audits and regular meetings.

Skills

Trucking claims handling

TPA management/oversight

Customer service

Analytical problem solving

Negotiation

Communication

Legal coordination

Independent work

Adaptability

MS Excel, PowerPoint, Word

Travel up to 10%

Education

Juris Doctorate preferred

10+ years general/auto liability claim handling

Tools

TPA processes

Litigation budgeting

Job description

Arch Insurance Group Inc. is seeking an experienced claims professional to manage large exposure and complex general/auto liability and trucking claims.

The role involves direct oversight of TPA-handled files and collaboration with Arch stakeholders. You will lead claim strategies, coordinate with underwriters, legal teams, and CAMs, and ensure timely, accurate reporting while maintaining necessary licenses.