Senior Complex Claims Lead, Professional Liability

HICIX Hiscox Insurance Company Inc.; Chicago (IL); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Competitive salary and bonus

401(k) with company match

Comprehensive health insurance

Paid time off and holidays

Parental leave

Job summary

Hiscox Insurance Company Inc. is seeking a Senior Complex Claims Specialist for Professional Liability. This role handles high-severity primary Professional Lines, including Miscellaneous Professional Liability, A&E, Allied Health, and Media claims, from inception to resolution.

The position demands deep expertise in coverage, litigation processes, and mentoring. It supports a hybrid work model with potential remote candidates considered for the right qualifications.

Qualifications

• 10+ years of Professional Liability and/or Specialty claims handling experience.
• A JD from an ABA accredited law school may be considered as a supplement to claims handling experience.
• Proven ability to positively affect highest severity claims outcomes through investigation, negotiation and effectively leading litigation.
• Ability to work in a fast-paced and changing environment.
• Expert knowledge of coverage within the team’s specialty or focus.
• Expert knowledge of litigation process and negotiation skills.
• Proven track record of mentoring others.
• Excellent verbal and written communication skills.
• Advanced analytical skills.
• BA/BS degree required, JD optimal.
• Adjuster licensing required or ability to obtain within 90 days of employment.

Responsibilities

• With minimal supervision, adjusts to resolution the highest severity claims and drafts the most complex technical coverage analysis and letters required in the given claim department.
• Acts as subject matter expert within the team.
• Models gold standard for litigation best practices and file integrity.
• Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions.
• Identifies and provides potential solutions for emerging exposures and claims trends.
• Identifies suspected fraudulent claims and tracks with special investigations unit.
• Mentors other team members, including providing formalized training, as needed.
• Develops content and conducts training for claims team and underwriters as requested.

Skills

Professional liability

Claims handling

Litigation negotiation

Mentoring

Communication skills

Education

Juris Doctor (JD)

BA/BS degree

Job description

Hiscox Insurance Company Inc. is seeking a Senior Complex Claims Specialist for Professional Liability. This role handles high-severity primary Professional Lines, including Miscellaneous Professional Liability, A&E, Allied Health, and Media claims, from inception to resolution.

The position demands deep expertise in coverage, litigation processes, and mentoring. It supports a hybrid work model with potential remote candidates considered for the right qualifications.