Complex Claims Specialist-MPL

HICIX Hiscox Insurance Company Inc.; Atlanta (GA); Hybrid; USD 125,000 - 155,000; Full time

Benefits offered by this job

Competitive salary and bonuses

401(k) with competitive matching

Comprehensive health plans

Paid parental leave

4-week paid sabbatical

$600 annual health club reimbursement

Company-paid Headspace subscription

Job summary

HICIX Hiscox Insurance Company Inc. in Atlanta seeks a Complex Claims Specialist for managing mid to high-severity Miscellaneous Professional Liability claims. You will work with agents and consultants, driving claims to resolution.

The ideal candidate has 6+ years in claims handling, advanced negotiation skills, and a Bachelor's degree. Benefits include a competitive salary of $125,000–$155,000, hybrid work schedules, and generous paid time off.

Qualifications

• 6+ years of experience in Professional Liability claims.
• Advanced knowledge of litigation processes and negotiation.
• Adjuster licensing required within 90 days of employment.

Responsibilities

• Adjust and resolve complex mid to high severity claims.
• Draft complex coverage letters and legal documentation.
• Drive litigation best practices and mentor team members.

Skills

Professional Liability claims handling

Negotiation skills

Analytical skills

Communication skills

Mentoring and training

Education

B.A./B.S. Degree

JD from an ABA accredited law school

Job description

Job Overview

Job Type: Permanent. Build a bright future with Hiscox. Join our dynamic Claims team as a Complex Claims Specialist – Miscellaneous Professional Liability. In this individual contributor role you handle mid to high‑severity primary Miscellaneous Professional Liability claims from inception to resolution, working with insurance agents, property managers, tax preparers and various consultants. You will manage all aspects of the claims and litigation process, liaising with external partners and internal stakeholders, including legal counsel and underwriting.

Responsibilities

• Adjust and resolve complex mid to high severity claims through all litigation phases with minimal supervision.
• Draft complex coverage letters, including reservation of rights and denial letters.
• Review and analyze claim documentation and legal filings.
• Drive litigation best practices to lead defense strategy on litigated files.
• Mentor team members.
• Use superior knowledge and experience to impact positive claim outcomes via investigation, negotiation and utilization of alternative dispute resolutions.
• Identify emerging exposures and claims trends.
• Identify suspected fraudulent claims and track them with the special investigations unit.
• Accurately document claim files with all relevant documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities.

Qualifications

• 6+ years of Professional Liability and/or Specialty/Financial lines claims handling experience.
• JD from an ABA accredited law school may supplement claims experience.
• Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation.
• Ability to work in a fast‑paced and changing environment.
• Advanced knowledge of coverage within the team’s specialty or focus.
• Advanced knowledge of litigation process and negotiation skills.
• Experience in mentoring and training other claims examiners.
• Excellent verbal and written communication skills.
• Advanced analytical skills.
• B.A./B.S. Degree required, JD optimal.
• Adjuster licensing required within 90 days of employment.

Benefits

• Competitive salary and bonus (based on personal & company performance).
• 401(k) with competitive company matching.
• Comprehensive health, vision, dental and FSA plans (medical, limited purpose, and dependent care).
• Company‑paid group term life, short‑term disability and long‑term disability coverage.
• 24 paid time off days, 2 Hiscox Days, 10 paid holidays and the ability to purchase 5 PTO days.
• Paid parental leave.
• 4‑week paid sabbatical after every 5 years of service.
• Financial Adoption Assistance and Medical Travel Reimbursement Programs.
• Annual reimbursement up to $600 for health club membership or fitness program fees.
• Company‑paid subscription to Headspace to support employee mental health and wellbeing.
• Hybrid work schedule: requires two (2) days in our office weekly.
• Salary range: $125,000–$155,000.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.