Auto Claims Adjuster II: Complex & Multi-Vehicle Claims

Horace Mann; United States; Remote; USD 57,500 - 79,100; Full time

Job summary

Horace Mann seeks an Auto Claims Adjuster II to investigate, evaluate, negotiate, and resolve auto claims while delivering an exceptional customer experience.

You will independently manage a diverse inventory of claims, applying advanced knowledge to determine coverage, liability, and damages, while negotiating fair settlements. The role requires strong communication and problem-solving skills in a fast-paced environment.

Qualifications

• 2+ years of claims handling experience.
• Strong understanding of insurance coverage and liability investigations.
• Ability to obtain and maintain state adjuster licenses.
• Excellent verbal and written communication skills.
• Strong organizational and analytical abilities.

Responsibilities

• Verify coverage and investigate liability, damages, and the scope of loss for assigned auto claims.
• Evaluate claim facts, determine claim value, and negotiate settlements in accordance with company best claim practices.
• Investigate multi-vehicle accidents and other complex loss scenarios while making sound claims decisions.
• Apply state-specific laws, regulations, and company guidelines to ensure accurate claim handling.
• Manage an assigned inventory of claims independently while maintaining quality, productivity, and service standards.
• Provide proactive, transparent, and timely communication to customers, claimants, agents, repair facilities, and other involved parties.
• Deliver an extraordinary customer experience by demonstrating empathy, professionalism, and ownership throughout the claims process.
• Resolve customer concerns through effective negotiation and conflict resolution.
• Partner with internal departments and external business partners to facilitate timely claim resolution.
• Demonstrate leadership by sharing knowledge, collaborating with peers, and contributing to a positive team environment.
• Maintain accurate claim documentation and ensure compliance with company policies and regulatory requirements.
• Continuously develop technical claims knowledge and stay current on industry trends and state regulations.

Skills

Claims handling

Communication skills

Analytical skills

Problem solving

Job description

Horace Mann seeks an Auto Claims Adjuster II to investigate, evaluate, negotiate, and resolve auto claims while delivering an exceptional customer experience.

You will independently manage a diverse inventory of claims, applying advanced knowledge to determine coverage, liability, and damages, while negotiating fair settlements. The role requires strong communication and problem-solving skills in a fast-paced environment.