Senior Complaints Compliance & Prevention Manager

N26; Berlin (NH); On-site; USD 138,000 - 207,000; Full time

Benefits offered by this job

Relocation package

Work from home budget

Premium N26 account subscription

Fitness and wellness discounts

Job summary

N26 seeks an analytical, regulatory-minded Complaints Compliance and Prevention Manager to lead compliance governance, audit remediation, and preventive controls within our Complaints Management and Prevention department. You will own planning and execution of remediation roadmaps across markets, ensuring data quality and operational integrity.

You will establish a BaFin-compliant RCA framework, manage Written Orders, and engage with 2LoD/3LoD and external regulators while leading a

Qualifications

• 5+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space.
• Full working proficiency in German language.
• Experience leading people or major workstreams within complaint management or dispute resolution.
• Deep knowledge of European and German banking regulations (MaBeschwer, MaComp, MaRisk, PSD2).
• Experience in executing regulatory remediations and cross-functional projects.
• Experience communicating with senior stakeholders across an organization.

Responsibilities

• Lead the end-to-end regulatory remediation roadmap and milestone governance.
• Build and scale the preventive RCA framework and triggers beyond volume.
• Own CMP’s Written Orders, procedures, and work instructions across markets.
• Serve as primary contact for 2LoD/3LoD and external regulators.
• Direct and mentor team members in matrixed, cross-functional settings.

Skills

Regulatory compliance

Complaint management

Banking operations

Leadership

German language

Job description

N26 seeks an analytical, regulatory-minded Complaints Compliance and Prevention Manager to lead compliance governance, audit remediation, and preventive controls within our Complaints Management and Prevention department. You will own planning and execution of remediation roadmaps across markets, ensuring data quality and operational integrity.

You will establish a BaFin-compliant RCA framework, manage Written Orders, and engage with 2LoD/3LoD and external regulators while leading a