Madrid-Based Complaints Compliance & Prevention Lead

N26; Berlin (NH); On-site; USD 104,000 - 139,000; Full time

Benefits offered by this job

Relocation package with visa support

Job summary

N26 is seeking an analytical Complaints Compliance and Prevention Manager to lead compliance governance, audit remediation, and the preventive control framework within our Complaints Management and Prevention department.

You will own the end-to-end planning and execution of the regulatory remediation roadmap, separating administrative control and preventive functions from operational case handling, and you will oversee CMP’s Written Orders to ensure data quality and compliance across markets.

Qualifications

• 5+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space.
• Professional experience in banking operations, regulatory compliance, or audit remediation, with leadership experience.

Responsibilities

• Regulatory Remediation and Governance: Lead end-to-end delivery of remediation milestones with ToD/ToE aligned to MaBeschwer, MaComp, MaRisk, and KWG expectations.
• Preventive Framework and RCA: Build and scale the preventive RCA framework to identify defects beyond volume.
• Written Order (SfO) Ownership: Maintain CMP’s written orders, procedures, and work instructions for cross-market alignment.
• Control Function and Stakeholder Interface: Act as primary contact for 2LoD, 3LoD, and external regulators.
• Team Leadership and Performance: Mentor Associate/Specialist across Product, Tech, Legal, and CS.

Skills

Regulatory compliance

Governance

Audit remediation

Team leadership

Stakeholder management

Job description

N26 is seeking an analytical Complaints Compliance and Prevention Manager to lead compliance governance, audit remediation, and the preventive control framework within our Complaints Management and Prevention department.

You will own the end-to-end planning and execution of the regulatory remediation roadmap, separating administrative control and preventive functions from operational case handling, and you will oversee CMP’s Written Orders to ensure data quality and compliance across markets.