Compliance and Prevention Associate (Complaints Management)

N26; Madrid (IA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Relocation package

Visa support

Work from home budget

Premium bank account subscription

Job summary

N26 is seeking a Compliance and Prevention Associate to join the Complaints Management and Prevention team. The role focuses on executing remediation deliverables, conducting deep-dive root cause analyses, and enforcing compliance checks on complaint handling across markets, with emphasis on Germany.

Reporting to the Complaints Compliance and Prevention Manager, you will work on audit evidence, ToD/ToE packages, and process documentation, while leveraging BaFin MaBeschwer, PSD2, and MaComp

Qualifications

• 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space.
• Full working proficiency in German.

Responsibilities

• Execute remediation projects ensuring timely delivery and regulatory compliance.
• Draft and update Written Orders (SfOs), Work Instructions, process maps, and guidelines.
• Perform deep-dive RCA across markets to identify root causes.
• Compile and archive ToD/ToE evidence for internal/external reviews.
• Verify and validate SLA calculations and conflict-of-interest checks.

Skills

German language

Root Cause Analysis

Data analysis

Compliance controls

Audit support

Case management

Regulatory remediation

English fluency

Tools

BaFin MaBeschwer

PSD2

MaComp

Job description

About the Role

We are looking for a Compliance and Prevention Associate to join our Complaints Management and Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the Complaints Compliance and Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany.

What You Will Do

Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives.

Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items.

Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms.

Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews.

Quality and Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks.

What You Will Bring

Minimal requirements:

4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space,

full working proficiency in German language.

Background and Experience: strong professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support.

Functional and Technical Knowledge: Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards. Solid working experience with case management and data analysis.

Analytical Depth: Strong capability to conduct root cause investigations, trace data discrepancies across multi-system environments, and produce clear, structured process documentation.

Languages: Fluent English required as well as professional working proficiency in German.

What’s in it for you:

Accelerate your career growth by joining one of Europe’s most innovative banks.

Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness and wellness memberships, language apps and public transportation.

As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.

Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.

A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.

A relocation package with visa support for those who need it.

Who we are?

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.