Senior Community Strategy Lead - Growth & Adoption

Unite Us; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Unlimited PTO

401(k)

HSA

Parental leave

Job summary

Unite Us is seeking a seasoned Customer Success/Community Engagement professional in the United States to manage escalations, drive adoption, and scale community strategies within a national network. You will bridge process design, analytics, and enablement, leveraging Salesforce to monitor metrics and drive outcomes across government, nonprofits, and healthcare partners.

This role emphasizes collaboration, data-driven decisions, and a commitment to equity.

Qualifications

• 5+ years in customer success or community engagement.
• Experience with CBOs, government, nonprofits, or healthcare.
• Analytical, operational, and Salesforce skills.

Responsibilities

• Manage escalations and track adoption metrics.
• Turns community strategy into scalable approaches.
• Bridges process design, analytics, and enablement.

Skills

Customer success

Community engagement

Salesforce

Analytics

Tools

Salesforce

Job description

Unite Us is seeking a seasoned Customer Success/Community Engagement professional in the United States to manage escalations, drive adoption, and scale community strategies within a national network. You will bridge process design, analytics, and enablement, leveraging Salesforce to monitor metrics and drive outcomes across government, nonprofits, and healthcare partners.

This role emphasizes collaboration, data-driven decisions, and a commitment to equity.