Senior Community Ops Lead: NOI & Occupancy

Blue Castle Agency; Ankeny (IA); On-site; USD 57,000 - 63,000; Full time

Benefits offered by this job

Quarterly bonus

Health benefits

PTO and holidays

401(k) match

Job summary

Blue Castle Agency in Ankeny, IA is seeking a Community Manager to lead a large manufactured housing community of 400+ homesites. You will supervise administrative and maintenance staff, coordinate with sales and leasing, and drive NOI, occupancy, and collections targets.

You will ensure the community remains show-ready, manage vendor relations, and maintain compliant housing practices. This role offers a base salary with performance bonuses and comprehensive benefits.

Qualifications

• 3-5+ years of experience in manufactured housing community management and operational leadership.
• Experience managing a large community or multi-department on-site team.
• Comfortable reading and acting on NOI, occupancy, and collections numbers.
• Working knowledge of Fair Housing standards and state landlord-tenant law.
• Strong vendor management and follow-through on maintenance and capital projects.
• Genuine resident-service mindset and proactive problem-solving.

Responsibilities

• Lead a team of on-site direct reports across a large, 400+ site community — coaching, one-on-ones, and performance management.
• Directly manage administrative and maintenance staff, in close dotted-line collaboration with sales and leasing.
• Hit monthly and quarterly targets for net operating income, occupancy, and collections.
• Own the community's contribution to full occupancy — keep homes and grounds ready to show and route prospects correctly.
• Track and protect a positive NOI, monitor vendor and staff spending.
• Keep rent billed accurately and collected on time, handle notices and payment agreements as needed.
• Maintain curb appeal across the community by managing grounds vendors.
• Flag capital project needs and coordinate vendor logistics for capital work.
• Build a resident experience worth renewing — resolve tickets and close work orders quickly.
• Stay compliant with federal and state housing regulations, including Fair Housing standards.

Skills

Leadership

Vendor management

NOI/occupancy分析

Fair Housing knowledge

Resident-service mindset

Communication

Job description

Blue Castle Agency in Ankeny, IA is seeking a Community Manager to lead a large manufactured housing community of 400+ homesites. You will supervise administrative and maintenance staff, coordinate with sales and leasing, and drive NOI, occupancy, and collections targets.

You will ensure the community remains show-ready, manage vendor relations, and maintain compliant housing practices. This role offers a base salary with performance bonuses and comprehensive benefits.