Portfolio Community & Property Manager

FirstService Residential; Jacksonville (FL); On-site; USD 60,000 - 70,000; Full time

Job summary

FirstService Residential in Jacksonville, FL is seeking a Community Association Manager to lead our on-site operations and partner with the regional directors and boards to ensure exceptional service and project delivery.

You will manage a property’s team, oversee contracts, handle resident relations, site inspections, and coordinate maintenance projects within budget while upholding standards and processes.

Qualifications

• 3+ years of experience in property Operations, Hospitality, or construction.
• Bachelor's degree in business or related field.
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
• Proficiency in Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.
• Developer experience and exposure preferred.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills

Critical thinking

Problem solving

Judgement

Leadership

Interpersonal skills

Education

Bachelor's degree in business or related field

CAM Certification

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential in Jacksonville, FL is seeking a Community Association Manager to lead our on-site operations and partner with the regional directors and boards to ensure exceptional service and project delivery.

You will manage a property’s team, oversee contracts, handle resident relations, site inspections, and coordinate maintenance projects within budget while upholding standards and processes.