Senior Community Association Manager

Associa; Signal Hill (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Join an established industry player as a Senior Community Association Manager in Signal Hill, CA. This role offers a unique opportunity to oversee community operations, interact with homeowners and board members, and ensure effective management of community resources. You will play a key role in maintaining the community's appearance and operations while providing exceptional service. With a competitive benefits package and a supportive work environment recognized as a Great Place to Work, this position is perfect for a dedicated professional looking to make a significant impact in community management.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Disability Insurance

Wellness Support

Development Initiatives

Qualifications

• Proficiency in Microsoft Office and strong customer service skills.
• Experience in Community Management or related industries.

Responsibilities

• Supervising operation and administration of the Association.
• Acting as liaison with the Association Board and homeowners.
• Reviewing financial reports and preparing Board packages.

Skills

Microsoft Office

Community Management

Customer Service

Conflict Resolution

Time Management

Professional Communication

Job description

Description

Associa is currently looking for a Senior Community Association Manager (CAM) to join our team in Signal Hill, CA. As a Senior Community Association Manager, you will be responsible for providing the overall supervision of a community association. The Sr. Community Association Manager interacts with internal and external customers including homeowners, vendors, board members, and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. To be successful in this role, you will need excellent customer service skills and the ability to manage multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401(k), disability insurance, and support with wellness and development initiatives, among others. We have been designated a Great Place to Work for six consecutive years, and many of our locations have been awarded as Best and Brightest.

How will you make an impact?

The Sr. Community Association Manager (CAM) helps the company grow by:

1. Supervising the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.
2. Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
3. Performing or directing administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
4. Ensuring Associa community management tools are being effectively developed and utilized, such as annual calendar, action item list, resolution worksheets, and timed agenda.
5. Reviewing monthly financial reports and ensuring management summaries are submitted to the association Board of Directors.
6. Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures required to maintain the community's appearance and operation.
7. Monitoring corporate and client delinquency rates and collections processes for the account portfolio.
8. Attending Board meetings as per the management agreement and community events as needed.
9. Preparing Board packages according to established time frames.
10. Ensuring the Board of Directors is aware of legal actions involving the Association.
11. Maintaining unit and contract files related to the operations of the Association.
12. Assisting the Board of Directors/ARB with architectural review processes and routine inspections as necessary.
13. Maintaining the C3 database, including updating resident information.
14. Managing routine and special project vendors, including procurement and performance evaluation.
15. Overseeing Associa staff as contracted.
16. Coordinating and/or overseeing inspections of building facilities and common areas, and arranging follow-up actions as required.
17. Overseeing the Accounts Payable process in accordance with Associa home office procedures.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience in Community Management, customer service, hospitality, or related industries
• Proficiency in business correspondence (grammar, structure, punctuation, spelling, etc.)
• Strong customer service and conflict resolution skills
• Ability to work effectively with others in person and in group settings
• Ability to prioritize, manage time, and meet deadlines
• Effective and professional communication skills via phone, email, and in person

Compensation: $75,000-$85,000 per year