Senior Consultant - CRM

Veeva Systems; Boston (MA); Remote; USD 80,000 - 200,000; Full time

Job summary

An established industry player is seeking a Senior Consultant to join their innovative team. This role focuses on leveraging cutting-edge CRM technology to enhance customer success in the life sciences sector. You will lead workshops, develop project deliverables, and mentor junior team members, all while working in a flexible, remote environment. With a strong emphasis on collaboration and customer engagement, this is an exciting opportunity to make a significant impact in a rapidly evolving industry. Join us in transforming how life sciences companies operate and thrive.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible PTO

Retirement Programs

Charitable Giving Program

Qualifications

• 7+ years of consulting experience in Life Sciences or CRM.
• Strong presentation and solution design skills.

Responsibilities

• Lead workshops to align on best practices and solutions.
• Plan and manage application build, test, and deploy activities.

Skills

Consulting Experience

Presentation Skills

Solution Design

Life Sciences Knowledge

CRM Expertise

Education

Bachelor's Degree

Tools

Veeva Vault

Job description

Join to apply for the Senior Consultant - CRM role at Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product helps leverage AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. We are looking for consultants who want to bring the newest technology to the Life Sciences industry.

We are currently hiring for our implementation and post-implementation teams. Our ideal candidate will partner with our customers to ensure they are leveraging the full capabilities of solutions. We want team players who are focused on delivering exceptional customer success, thrive as a self-starter, and are excited to push the envelope.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Lead customer in process discover workshops that align on best practices and drive to solutions based on requirements
• Take complex client and solution concepts and articulate them to audiences of varying perception levels to provide application expertise and knowledge
• Develop and leverage expertise in our Vault platform
• Plan, Manage, and perform application build, test, and deploy activities
• Identify and monitor interdependencies between various program or project workstreams
• Create project deliverables and standards (e.g., including process standards)
• Plan and establish after go-live activities including ongoing support and ongoing application changes to align to full capabilities
• Mentor and develop junior team members to help facilitate a growing and collaborative team environment

Requirements

• 7+ years of demonstrated consulting or equivalent experience
• Industry experience in Life Sciences, Healthcare or CRM
• Proven track record meeting with senior management and executives as a subject matter expert
• Ability to take complex client and vendor concepts and articulate them to audiences of varying perception levels
• Strong presentation and solution design skills
• Travel requirements depend on the team and can be aligned based on personal requirements with post-implementation being a non-travel role and implementation being travel up to 25%

Nice to Have

• Experience working with life sciences customers (pharmaceutical, biotechnology, medical/diagnostic devices)

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $80,000- $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary depending on experience and location. Compensation will be based on your qualifications, experience, and contributions. This position may also be eligible for additional compensation such as bonuses or stock options.

Veeva’s headquarters is in the San Francisco Bay Area with offices in over 15 countries. Veeva is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. For accommodations, contact [e-mail].