Senior Community Manager, Influenster

Bazaarvoice; United States; On-site; USD 90,000 - 98,000; Full time

Job summary

Bazaarvoice is seeking a seasoned Community Manager in the United States to lead retention initiatives and advocate for creators and members across our brand network. You will design and execute 1:1 outreach, run gifting campaigns, and collaborate with Acquisition, Lifecycle, Content, and Support teams to scale community programs and turn members into advocates.

Strong data literacy and ability to translate member feedback into actionable insights are essential, as is a collaborative mindset to

Qualifications

• 4+ years of experience in community management or related field.
• Experience with creator networks or UGC brands is a plus.
• Strong written communication and interpersonal skills.

Responsibilities

• Analyze community lifecycle data to ideate campaigns that improve retention and reduce churn.
• Execute 1:1 outreach to top creators and valued members to build long-term relationships.
• Conceptualize and manage end-to-end member gifting programs and surprise-and-delight campaigns.
• Build scalable UGC pipelines with Editorial and Marketing to elevate member content across channels.
• Establish repeatable frameworks and playbooks to ensure efficient program execution as growth continues.
• Identify and negotiate co-marketing partnerships to expand community reach.
• Champion the voice of the community by translating feedback into actionable insights.

Skills

Community management

Customer engagement

Data-driven decision making

Written communication

Job description

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK !

Our Community team is the heartbeat of Influenster, dedicated to building deep, authentic connections with our creator network and empowering members to share their genuine voices.

In this role, you sit at the vital intersection of high-level community strategy and hands-on execution, driving the long-term health and retention of our user base. Success looks like continuously ideating retention campaigns, executing high-touch 1:1 member outreach, and designing surprise-and-delight gifting programs that convert everyday users into passionate brand advocates. You will partner closely with our Acquisition, Lifecycle, Content, and Customer Support teams to amplify member stories and scale our community initiatives efficiently. This is a unique opportunity to shape the member lifecycle from the ground up while directly impacting our brand's growth and engagement strategy.

What You’ll Do

• Analyze community lifecycle data and sentiment to ideate, test, and execute strategic campaigns that improve retention and decrease churn.
• Execute personalized, 1:1 outreach to top creators and high-value members to build long-term relationships and drive authentic advocacy.
• Conceptualize and manage end-to-end member gifting programs, custom swag drops, and surprise-and-delight campaigns to reward active users.
• Build scalable UGC pipelines in collaboration with Editorial and Marketing teams to elevate member-generated content across brand channels.
• Establish repeatable frameworks, operational playbooks, and community guidelines to ensure initiatives run efficiently as the platform grows.
• Identify and negotiate strategic co-marketing partnerships with complementary brands and creator groups to expand community reach.
• Champion the voice of the community internally, translating member feedback and behavioral trends into actionable business insights.

What You’ll Bring

• Possesses 4+ years of professional experience in community management or community marketing, ideally within consumer platforms, creator networks, or UGC-driven brands.

Nice To Have

• Brings previous experience working directly within product sampling, consumer reviews, or influencer marketing platforms.
• Possesses experience organizing both virtual and regional in-person member events.
• Demonstrates strong strategic and operational balance, with a proven ability to turn high-level retention goals into clear execution plans.
• Displays exceptional interpersonal and written communication skills with a track record of effective 1:1 member engagement.
• Exhibits strong data literacy, with comfort using community health metrics (retention, cohort activation, churn) to inform decisions.
• Demonstrates a highly collaborative approach to working cross-functionally with marketing, design, product, operations and/or support teams.

$90,000 - $98,000 a year

At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the base salary for this position to be in the range listed above and is based on Bazaarvoice’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected base pay range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. Your recruiter can share more about the salary range and total compensation package during the hiring process.

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.