Senior Commercial Underwriting & Operations Leader

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 109,000 - 143,000; Full time

Benefits offered by this job

Health Coverage

401(k) Plan

Paid Time Off

Transportation Subsidy

Wellness Programs

Tuition Assistance

Career Development

Job summary

Hawaii State Federal Credit Union seeks a Commercial Credit Underwriting & Operations Manager to lead underwriting, loan documentation, and servicing for our Commercial and Business Banking portfolio. This role builds a scalable platform, modernizes workflows, and develops a high-performing team to support prudent growth and excellent member experience.

Located at HSFCU Headquarters in Downtown Honolulu. The leader will partner with relationship managers and senior leadership to ensure timely,

Qualifications

• 5+ years related experience in commercial banking, including commercial credit underwriting or credit administration.
• 2+ years of supervisory or people-leadership experience, including coaching, performance-management, and team-development capabilities.
• Advanced knowledge of commercial credit underwriting, including financial statement and tax-return analysis, cash-flow analysis, loan structuring, collateral evaluation, appraisals, environmental considerations, and loan documentation.
• Sound commercial credit judgment, including the ability to explain credit decisions, risks, and operational issues clearly to business partners and leadership.
• Bachelor's degree or equivalent combination of education and relevant experience.

Responsibilities

• Lead the commercial credit underwriting, loan documentation, servicing, credit administration, and business lending support functions, establishing clear priorities, service standards, controls, and performance expectations.
• Oversee annual reviews, covenant monitoring, risk ratings, policy exceptions, credit-file requirements, and other portfolio-management activities to ensure timely identification and escalation of emerging credit risk.
• Modernize commercial underwriting and lending operations through process improvement, workflow redesign, technology, automation, data, and reporting enhancements that improve speed, quality, scalability, and member experience.
• Ensure accurate and timely loan documentation, closing, servicing, collateral administration, and operational support while maintaining appropriate regulatory, policy, and internal-control standards.
• Partner with relationship managers and other internal stakeholders to support responsive member service, effective handoffs, sound credit decisions, and successful execution of approved commercial banking strategies.
• Recruit, coach, and develop a high-performing team and leadership bench through clear accountability, performance management, succession planning, cross-training, and meaningful delegation.

Skills

Credit underwriting

Credit administration

Team leadership

Financial statement analysis

Education

Bachelor's degree

Finance background

Tools

Lending technology

Workflow automation

Job description

Hawaii State Federal Credit Union seeks a Commercial Credit Underwriting & Operations Manager to lead underwriting, loan documentation, and servicing for our Commercial and Business Banking portfolio. This role builds a scalable platform, modernizes workflows, and develops a high-performing team to support prudent growth and excellent member experience.

Located at HSFCU Headquarters in Downtown Honolulu. The leader will partner with relationship managers and senior leadership to ensure timely,