Senior Commercial Refrigeration Service Manager

Climate Pros, LLC; Tulsa (OK); On-site; USD 65,000 - 95,000; Full time

Job summary

Climate Pros, LLC in Tulsa, OK is seeking a Service Manager to lead a team of technicians delivering exceptional commercial refrigeration service for supermarket clients. You will drive service excellence, mentor staff, and ensure operational standards are met with a focus on customer satisfaction.

You must have HVAC/R experience in commercial refrigeration, strong leadership, and a commitment to safety, process improvement, and meeting SLAs while growing the business with the Sales team.

Qualifications

• Minimum of 5 years journeyman service or industry related experience.
• Proven leadership in commercial refrigeration teams.
• Strong customer service and communication skills.

Responsibilities

• Service Management: provide exceptional support to internal and external customers.
• Monitor service trends and implement improvements.
• Develop standards to elevate the overall service experience.
• Ensure SLA performance and timely customer responses.
• Coach and manage technicians across territories.
• Collaborate with Sales on service escalations.
• Lead operations to meet productivity, quality, and budget goals.
• Master our tracking software for invoicing, dispatching, and support.
• Oversee daily center performance and safety standards.

Skills

HVAC/R knowledge

Customer service

Leadership

Communication

Team mentoring

Problem solving

Service management

MS Office

Tools

MS Office

Job description

Climate Pros, LLC in Tulsa, OK is seeking a Service Manager to lead a team of technicians delivering exceptional commercial refrigeration service for supermarket clients. You will drive service excellence, mentor staff, and ensure operational standards are met with a focus on customer satisfaction.

You must have HVAC/R experience in commercial refrigeration, strong leadership, and a commitment to safety, process improvement, and meeting SLAs while growing the business with the Sales team.