Senior Service Manager, Commercial Refrigeration

Climate Pros, LLC; Sumner (WA); On-site; USD 85,000 - 115,000; Full time

Job summary

Climate Pros is seeking a Service Manager in Sumner, WA to lead a team of technicians delivering exceptional commercial refrigeration service. You will drive performance, mentor staff, and ensure top-tier customer experiences while managing day-to-day operations.

The ideal candidate has at least five years of journeyman or related experience, strong leadership, and proficiency with MS Office. You will collaborate with sales and support teams to uphold SLA standards and safety practices.

Qualifications

• Minimum of 5 years journeyman service or industry related experience.
• Strong customer service skills and customer-centric focus.
• Excellent verbal and written communication skills for internal and external customers.
• Ability to lead a diverse team and mentor technicians.

Responsibilities

• Provide exceptional support to internal and external customers and mentor technicians.
• Lead service management to meet SLA goals and drive continuous improvement.
• Oversee scheduling, PTO, timecards, and performance reviews for staff.
• Collaborate with Sales on service-related escalations and efficiency improvements.
• Drive safety, quality, and operational excellence across the center.

Skills

Customer service

Communication

Team leadership

MS Office

Tools

Proprietary tracking software

Job description

Climate Pros is seeking a Service Manager in Sumner, WA to lead a team of technicians delivering exceptional commercial refrigeration service. You will drive performance, mentor staff, and ensure top-tier customer experiences while managing day-to-day operations.

The ideal candidate has at least five years of journeyman or related experience, strong leadership, and proficiency with MS Office. You will collaborate with sales and support teams to uphold SLA standards and safety practices.