Senior Commercial Process Excellence Leader

Corning Incorporated; Charlotte (NC); Presencial; USD 165.000 - 227.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-wide bonuses and long-term/in­

Company-paid pension with 401(k) match

Descripción de la vacante

Corning Incorporated, a world leader in glass and materials science, seeks a Commercial Process Excellence Manager to lead cross-functional process improvements across Commercial and Customer Operations. You will define requirements, guide implementations, and ensure adoption to achieve measurable business impact.

The role emphasizes strategic alignment, governance, and change management, with a focus on delivering value across global teams and improving customer experiences.

Formación

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Information Systems, or related field.
• 10+ years of experience in process management, business process improvement, commercial or customer operations, order-to-cash, project management, or related transformation roles.
• Proven experience leading cross-functional business and IT initiatives from assessment through implementation and adoption.
• Strong knowledge of commercial processes, process design, governance, data, technology enablement, and change management.
• Demonstrated ability to analyze, design, and improve processes that deliver measurable business outcomes.
• Strong analytical, problem-solving, facilitation, and stakeholder management skills.
• Excellent communication and influencing skills, with the ability to work effectively across global, cross-functional teams.

Responsabilidades

• Lead cross-functional process excellence initiatives across Commercial and Customer Operations.
• Set and drive the commercial process excellence strategy, roadmap, and governance model.
• Assess current processes, design future-state solutions, and prioritize high-value improvement opportunities.
• Lead cross-functional transformation initiatives that improve customer experience, productivity, profitability, compliance, and operational performance.
• Partner with business and IT teams to define requirements, guide implementation, support adoption, and deliver sustainable results.
• Establish performance measures and value-tracking methods to demonstrate and sustain business impact.
• Coach and develop the Commercial Process Specialists team while strengthening continuous improvement capabilities across the organization.

Conocimientos

Process improvement

Cross-functional leadership

Change management

Data analysis

Stakeholder management

Communication

Educación

Bachelor’s degree in Business Administration, Operations, Information Systems, or related field

Lean Six Sigma Green Belt

Herramientas

SAP

Salesforce

Hybris

ERP/CRM platforms

Descripción del empleo

Corning Incorporated, a world leader in glass and materials science, seeks a Commercial Process Excellence Manager to lead cross-functional process improvements across Commercial and Customer Operations. You will define requirements, guide implementations, and ensure adoption to achieve measurable business impact.

The role emphasizes strategic alignment, governance, and change management, with a focus on delivering value across global teams and improving customer experiences.