Commercial Process Excellence Manager

Corning Inc.; Charlotte (NC); On-site; USD 165,000 - 227,000; Full time

Benefits offered by this job

Bonus program

Pension plan

401(k) matching

Health benefits

Parental leave

Life insurance

Disability insurance

Paid time off

Employee Assistance Program (EAP)

Recognition program

Job summary

Corning Inc. in Charlotte, NC is seeking a Commercial Process Excellence Manager to lead cross-functional process improvements across Commercial and Customer Operations.

You will partner with business and IT leaders to standardize ways of working, deliver measurable value, and foster a culture of continuous improvement. The role requires a Bachelor's in a related field, 10+ years in process management or transformation, and experience with SAP O2C, ERP/CRM platforms, and Lean Six Sigma.

Qualifications

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Information Systems, or a related field.
• Lean Six Sigma Green Belt training or certification.
• Proven experience leading cross-functional business and IT initiatives from assessment through implementation and adoption.

Responsibilities

• Set and execute the commercial process excellence strategy, roadmap, and governance model.
• Assess current processes, design future-state solutions, and prioritize high-value improvement opportunities.
• Lead cross-functional transformation initiatives to improve customer experience, productivity, profitability, compliance, and operational performance.
• Partner with business and IT teams to define requirements, guide implementation, support adoption, and deliver sustainable results.
• Establish performance measures and value-tracking methods to demonstrate and sustain business impact.
• Coach and develop the Commercial Process Specialists team while strengthening continuous improvement capabilities across the organization.

Skills

Leadership

Project management

Process improvement

Stakeholder management

Analytical thinking

Communication

Change management

Cross-functional collaboration

Strategic thinking

Ambiguity management

Education

Bachelor's degree in Business Administration, Operations, Supply Chain, Information Systems, or related field

Lean Six Sigma Green Belt certification

Tools

SAP O2C

Salesforce

Hybris

Job description

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations- not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

The Commercial Process Excellence Manager leads cross-functional process and technology improvements across Commercial and Customer Operations. Partnering with business and IT leaders, this role simplifies and standardizes ways of working, improves customer and operational outcomes, delivers measurable value, and builds a strong culture of continuous improvement.

Key Responsibilities

• Set and execute the commercial process excellence strategy, roadmap, and governance model.
• Assess current processes, design future-state solutions, and prioritize high-value improvement opportunities.
• Lead cross-functional transformation initiatives that improve customer experience, productivity, profitability, compliance, and operational performance.
• Partner with business and IT teams to define requirements, guide implementation, support adoption, and deliver sustainable results.
• Establish performance measures and value-tracking methods to demonstrate and sustain business impact.
• Coach and develop the Commercial Process Specialists team while strengthening continuous improvement capabilities across the organization.

Experiences/Education - Required

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Information Systems, or a related field.
• 10+ years of experience in process management, business process improvement, commercial or customer operations, order-to-cash, project management, or related transformation roles.
• Proven experience leading cross-functional business and IT initiatives from assessment through implementation and adoption.
• Strong knowledge of commercial processes, process design, governance, data, technology enablement, and change management.
• Demonstrated ability to analyze, design, and improve processes that deliver measurable business outcomes.
• Strong analytical, problem-solving, facilitation, and stakeholder management skills.
• Excellent communication and influencing skills, with the ability to work effectively across global, cross-functional teams.
• Strategic, results-oriented leader who translates business priorities into actionable transformation initiatives.
• Skilled at influencing, communicating, and building alignment across functions and levels.
• Comfortable leading through ambiguity and change while providing clear structure and direction.
• People-focused leader who develops talent and promotes accountability, collaboration, and continuous improvement.
• SAP Order-to-Cash expertise across pre-sales, order fulfillment, pricing, supply chain, logistics, and billing.
• Experience with SAP, Salesforce, Hybris, or similar ERP, CRM, customer operations, or digital commerce platforms.
• Lean Six Sigma Green Belt training or certification.
• Experience leading global process standardization, adoption, or transformation initiatives.

This position does not support immigration sponsorship.

The range for this position is$164,855.00-$226,676.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis ofrace, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail] .