Senior Commercial Loan Relationship Specialist (Hybrid)

OceanFirst Bank; New York (NY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid schedule after onboarding

Tuition assistance

Incentive compensation

Professional development opportunities

Employee perks & discounts

Job summary

OceanFirst Bank is seeking a Commercial Lending Support professional to assist in customer-facing loan closing activities, portfolio monitoring, and high-level customer service. You will coordinate documentation, respond to inquiries, and support the loan servicing and reporting processes.

In this role, you will work with Relationship Associates and RMs, ensuring smooth communication across departments and contributing to team goals through training and process improvements.

Qualifications

• Customer-facing experience in commercial lending or banking preferred.
• Ability to manage loan closings and related documentation.
• Strong communication and escalation skills for customer inquiries.

Responsibilities

• Administer the customer-facing loan closing process for new, modified, and renewal facilities, including coordination and documentation.
• Provide customer service and resolve or escalate inquiries as needed.
• Monitor client accounts and track loan servicing issues, updating customers with status.
• Assist with post-closing exception tracking and resolution.
• Coordinate environmental and appraisal reports and update loan files accordingly.
• Support tracking and reporting of the team’s loan and deposit production.

Skills

Customer service

Problem resolution

Liaising between departments

Training new RAs

Job description

OceanFirst Bank is seeking a Commercial Lending Support professional to assist in customer-facing loan closing activities, portfolio monitoring, and high-level customer service. You will coordinate documentation, respond to inquiries, and support the loan servicing and reporting processes.

In this role, you will work with Relationship Associates and RMs, ensuring smooth communication across departments and contributing to team goals through training and process improvements.