Senior Commercial Loan Administrator

Banco Santander SA; Massachusetts; Hybrid; USD 67,000 - 118,000; Full time

Job summary

Banco Santander SA is seeking a Senior Commercial Loan Administrator to join our Middle Office Operations. The role emphasizes processing and analyzing transactions, coordinating with internal and external stakeholders, and resolving complex inquiries with guidance from senior team members.

Applicants must have a Bachelor’s Degree and 5+ years in account relationship management, with strong organizational, analytical, and communication skills. Work authorization in the United States is required.

Qualifications

• Bachelor’s Degree in related field or equivalent demonstrated through work experience, training, military service, or education.
• 5+ Years Account relationship management experience.
• Excellent organization, planning and time management skills and the ability to multitask.
• Excellent oral and written communication skills – the ability to convey information succinctly and accurately.
• Excellent interpersonal and negotiation skills.
• Ability to interface with all levels of management.
• Flexibility and the ability to adapt to change in a dynamic environment.
• Excellent analytical skills and investment and business acumen.
• High level attention to detail.

Responsibilities

• Process, monitor, research and analyze transactions and resolve complex inquiries.
• Coordinate with internal stakeholders and external clients to gather and disseminate data-related information.
• Escalate the most complex transactions to senior team members and provide guidance to less experienced staff.
• Deliver recommendations to complex inquiries and transactions with clients.

Skills

Organization

Time management

Communication

Interpersonal skills

Negotiation

Analytical skills

Attention to detail

Education

Bachelor's Degree

Job description

Senior Commercial Loan Administrator

Country: United States of America

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make

The Middle Office Operations - IC5 is responsible for processing, monitoring, researching and analyzing transactions and resolving complex inquiries. They coordinate with multiple internal stakeholders and external clients to gather and disseminate data-related information about transactions. The incumbent conducts research to gather information on complex transactions and data-related, straightforward inquiries.

• custodian bank reconciliations analysis (cash, asset and market value)
• break assignment and resolution of reconciliation breaks
• daily portfolio valuation processes
• account level pricing
• net asset valuation calculations (NAV)
• monthly accounting close processes
• cash projection reports
• cash management support
• monthly end-client statement workflow and validation
• ad hoc reporting

Focuses on gaining experiences and developing Middle Office skills and expertise. Escalates the most complex transactions to senior team members. Provides guidance to less experienced team members. Collaborates with a group of internal and external stakeholders to deliver recommendations to complex inquiries. Regularly interacts with clients in providing consultation and resolving complex inquiries and transactions. Provides subject matter expertise and guidance to Middle Office staff as needed.

What You Bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.

• 5+ Years Account relationship management experience. - Required.
• Excellent organization, planning and time management skills and the ability to multitask.
• Excellent oral and written communication skills – the ability to convey a broad array of information succinctly and accurately.
• Excellent interpersonal and negotiation skills.
• Ability to interface with all levels of management.
• Flexibility and the ability to adapt to change in a dynamic environment.
• Excellent analytical skills and investment and business acumen.
• High level attention to detail.
• Contributes positively to the team even under pressure of when performing routine tasks.
• Experience in a data analysis or business operations role preferred but not required.
• Experience identifying financial documents (audits, YTD financials, credit agreements, etc.).
• Ability to work with internal and external customers.

Certifications: No Certifications listed for this job.

It Would Be Nice For You To Have

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non‑exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training licensure and certifications and location.

Base Pay Range

Minimum: $67,500.00 USD Maximum: $117,500.00 USD

We Value Your Impact

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well‑being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.