Senior Commercial Loan Administrator

Santander Consumer USA Inc.; Boston (MA); On-site; USD 68,000 - 118,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander Consumer USA Inc. is seeking a seasoned Midlle Office professional in the US to process, monitor, and analyze transactions, resolving complex inquiries and supporting monthly close and cash projections.

You will collaborate with internal stakeholders and external clients, provide guidance to junior staff, and contribute to data-driven decision making. The role requires 5+ years of account relationship management experience, excellent communication and negotiation skills, and the

Qualifications

• 5+ Years Account relationship management experience. - Required.
• Excellent organization, planning and time management skills and the ability to multitask.
• Excellent oral and written communication skills – the ability to convey a broad array of information succinctly and accurately.
• Excellent interpersonal and negotiation skills.
• Ability to interface with all levels of management.
• Flexibility and the ability to adapt to change in a dynamic environment.
• Excellent analytical skills and investment and business acumen.
• High level attention to detail.
• Experience in a data analysis or business operations role preferred but not required.
• Experience identifying financial documents (audits, YTD financials, credit agreements, etc.).
• Ability to work with internal and external customers.

Responsibilities

• Process, monitor, research and analyze transactions and resolve complex inquiries.
• Coordinate with internal stakeholders and external clients to gather data-related information.
• Escalate complex transactions to senior team members and provide guidance to junior staff.
• Interact with clients to resolve complex inquiries and transactions.
• Provide subject matter expertise to Middle Office staff.
• Support monthly end-client statements and cash projection reports.

Skills

Account relationship management

Communication skills

Negotiation skills

Analytical skills

Attention to detail

Interpersonal skills

Education

Bachelor’s Degree (related field)

Job description

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

The Middle Office Operations - IC5 is responsible for processing, monitoring, researching and analyzing transactions and resolving complex inquiries. They coordinate with multiple internal stakeholders and external clients to gather and disseminate data‑related information about transactions. The incumbent conducts research to gather information on complex transactions and data‑related, straightforward inquiries. Responsible for custodian bank reconciliations analysis (cash, asset and market value), break assignment and resolution of reconciliation breaks, daily portfolio valuation processes, account level pricing, net asset valuation calculations (NAV), monthly accounting close processes, cash projection reports, cash management support, monthly end‑client statement workflow and validation and ad hoc reporting.

• Focuses on gaining experiences and developing Middle Office skills and expertise.
• Escalates the most complex transactions to senior team members.
• Provides guidance to less experienced team members.
• Collaborates with a group of internal and external stakeholders to deliver recommendations to complex inquiries.
• Regularly interacts with clients in providing consultation and resolving complex inquiries and transactions.
• Provides subject matter expertise and guidance to Middle Office staff as needed.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• 5+ Years Account relationship management experience. - Required.
• Excellent organization, planning and time management skills and the ability to multitask.
• Excellent oral and written communication skills – the ability to convey a broad array of information succinctly and accurately.
• Excellent interpersonal and negotiation skills.
• Ability to interface with all levels of management.
• Flexibility and the ability to adapt to change in a dynamic environment.
• Excellent analytical skills and investment and business acumen.
• High level attention to detail.
• Contributes positively to the team even under pressure of when performing routine tasks.
• Experience in a data analysis or business operations role preferred but not required.
• Experience identifying financial documents (audits, YTD financials, credit agreements, etc.).
• Ability to work with internal and external customers.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non‑exempt), the annual range is based on a 40‑hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $67,500.00 USD

Maximum: $117,500.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well‑being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.