Manager Sales Support

Banco Santander SA; Rhode Island; On-site; USD 71,000 - 120,000; Full time

Job summary

Santander is seeking an Associate, Sales & Service Support in the United States to drive internal communication and support banking centers in achieving sales goals. You will educate clients on Santander products, nurture relationships, and coordinate data-driven efforts to boost branch performance.

The role emphasizes collaboration, compliance with FINRA rules, and delivering excellent customer service across channels in a dynamic financial services environment.

Qualifications

• 5+ years experience in customer service or sales roles.
• Excellent verbal and written communications to talk about product features and sales processes.
• Proficiency with computers and common office software.
• Ability to manage multiple priorities in a team environment.
• Strong organizational and analytical skills with financial modeling ability.

Responsibilities

• Execute internal communication strategy to support banking centers in meeting goals.
• Build relationships with clients and prospective clients to educate them about Santander products and services.
• Lead data gathering and outreach to drive business to branches through interviews and community involvement.
• Plan and execute events and manage distribution of internal communication content.

Skills

Customer service

Sales

Communication

Microsoft Office

Analytical skills

Financial models

Education

Bachelor's degree (related field)

Tools

CRM software

Job description

Manager Sales Support Country: United States of America

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities, we want to talk to you!

The Associate, Sales & Service Support

The Associate, Sales & Service Support focuses on the execution of a best-in-class internal communication strategy to assist banking centers in meeting goals and providing the nation’s best banking experience. Builds effective relationships and trust with clients and potential clients by listening to and uncovering their needs and educating them about Santander products and services that are most appropriate for their situation. Maintains awareness of individual sales goals and status in achieving them. Conducts sales activities to gather data and to drive business to the branch, such as: in person or phone interviews with clients or prospective clients, community involvement, etc. Pro-actively seeks information from clients and prospective clients through sales efforts to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives. Leverages leads and other lead generations on a regular basis to present new products, services, rate promotions, campaigns, etc. Stays abreast of changes to banking environment, company competition and customer’s business environment. Maintains confidentiality of customer information, organizational policies and procedures. Effectively responds to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner. Meets or exceeds established customer service standards. Develops and implement internal communication strategies, plans and tactics that support the business goals and objectives. Assesses, writes, edits, produces and manages distribution of internal communication content as needed (e.g. newsletters, articles for an internal SharePoint site, announcements). Plans, organizes and executes events. Performs trend analysis and report on products and programs to ensure achievement of stated objectives and goals. Monitors and understands Santander’s market position.

The Difference You Make:

• Maintains awareness of individual sales goals and status in achieving them.
• Conducts sales activities to gather data and to drive business to the branch, such as: in person or phone interviews with clients or prospective clients, community involvement, etc.
• Pro-actively seeks information from clients and prospective clients through sales efforts to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives.
• Leverages leads and other lead generations on a regular basis to present new products, services, rate promotions, campaigns, etc.
• Stays abreast of changes to banking environment, company competition and customer’s business environment.
• Maintains confidentiality of customer information, organizational policies and procedures.
• Effectively responds to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner.
• Meets or exceeds established customer service standards.
• Develops and implement internal communication strategies, plans and tactics that support the business goals and objectives.
• Assesses, writes, edits, produces and manages distribution of internal communication content as needed (e.g. newsletters, articles for an internal SharePoint site, announcements).
• Plans, organizes and executes events.
• Performs trend analysis and report on products and programs to ensure achievement of stated objectives and goals.
• Monitors and understands Santander’s market position.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ Years Experience in customer service, sales related occupations. - Required.
• Understands state and local laws necessary to understand the legal implications of certain product features in different states.
• Understands the consequences of not following the FINRA rules.
• Excellent verbal and written communications necessary in order to talk to producers/customers about product features and to help in the sales process.
• Proficiency with computers and common office software.
• Ability to apply independent judgment.
• Proficient with Microsoft Office products.
• Ability to manage multiple priorities in a team environment.
• Highly organized and able to work independently.
• Strong organizational and analytical skills with the ability to use financial models.

Education:

Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.

Certifications:

• Other: License/Certification/Designation: ChFC, CLU, other industry designations desirable - Preferred.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range: Minimum: $71,250.00 USD Maximum: $120,000.00 USD

Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

The Santander Way

The Santander Way Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Ready to make it happen? It starts with you. It starts here.