Associate, Digital Operations

Banco Santander SA; Jericho (NY); On-site; USD 32,000 - 49,000; Full time

Job summary

Banco Santander SA in the United States seeks an Associate, Digital Operations to join our team. The role supports consumer and small business operations, handling data entry, file maintenance, and customer service via email and phone, while ensuring accuracy and compliance.

You will work in a fast-paced environment, collaborate with branches, and help implement process improvements as part of a customer-centric transformation.

Qualifications

• Bachelor’s Degree in related field or equivalent demonstrated through work experience, training, military service, or education.
• 1+ years in same or similar role.
• Ability to receive and understand oral questions and written instructions and apply them to assigned job responsibilities.
• Ability to analyze, interpret findings and results, and draw logical conclusions in daily tasks.
• Flexibility to learn and keep current with changing procedures and regulations, varying job assignments, technological advances and new equipment.
• Ability to work as part of a positive team in a fast-paced, high-volume environment and manage multiple assignments.
• Excellent oral and written and presentation communication skills.
• Excellent customer service orientation.

Responsibilities

• Processes account documentation and maintenance requests, including scanning documents, pulling critical documents, preparing folders and filing.
• Processes data entry and maintenance for various types of accounts.
• Performs customer research as requested by branches.
• Identifies, reviews and ensures compliance with laws and regulations affecting the assigned areas.

Skills

Attention to detail

Excellent communication

Customer service orientation

Team player

Windows-based software

Oral and written communication

Analysis and interpretation

Adaptability to change

Fast-paced environment experience

Work authorization in US

Education

Bachelor’s Degree or equivalent

Tools

Windows-based software

Job description

Associate, Digital Operations Country: United States of America

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

The Staff, Small Business & Consumer Operations performs a variety of duties in support of all consumer products including but not limited to file maintenance, research and data entry. They provide excellent customer service to all internal and external customers. The incumbent answers questions and responds to requests with proper etiquette through email and telephone within established timelines. In addition, the Staff, Small Business & Consumer Operations assists other employees within the department to ensure all work is completed in a timely manner and helps build and maintain relationships with branches and departments.

What You Bring:

• Processes account documentation and maintenance requests; including but not limited to scanning documents, pulling critical documents, preparing folders and filing.
• Processes all types of data entry and maintenance activities for various types of accounts.
• Performs customer research as requested by branches.
• Identifies, reviews and ensures compliance with the laws and regulations which affect assigned functional areas.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education

Required Qualifications:

• 1+ years In same or similar role.
• Ability to receive and understand oral questions and written instructions and apply them to assigned job responsibilities.
• Ability to analyze, interpret findings and results, and to draw logical conclusions in carrying out day-to-day assignments.
• Flexibility to learn and keep current with changing procedures and regulations, varying job assignments, technological advances and new equipment.
• Ability to work as a positive team member in a fast-paced, high-volume environment and to manage multiple assignments.
• Working knowledge of windows based software programs is required.
• Attention to detail.
• Excellent oral and written and presentation communication skills.
• Excellent customer service orientation.

Certifications: No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

• Minimum: $31,500.00 USD
• Maximum: $49,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

Ready to make it happen? It starts with you. It starts here.