Senior Commercial Lines Account Manager (Remote)

Insurance Office of America; Chesapeake (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage an assigned book of business with focus on retention and new business development. The role requires leadership of the account management team, expert policy analysis, and proactive service delivery.

The position offers remote work in eligible time zones, with on-site needs possible for collaboration. A CIC or equivalent license is preferred, and the company supports growth, health benefits, and a

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Serve as a subject matter expert for the account management team.
• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage knowledge

Customer service

Communication

MS Office

Education

Active licensing

High School Diploma

CIC designation preferred

Tools

Agency management systems

Carrier/vendor platforms

Job description

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to manage an assigned book of business with focus on retention and new business development. The role requires leadership of the account management team, expert policy analysis, and proactive service delivery.

The position offers remote work in eligible time zones, with on-site needs possible for collaboration. A CIC or equivalent license is preferred, and the company supports growth, health benefits, and a