Senior Commercial Lines Account Manager (Remote)

Insurance Office of America; Spring (TX); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Vacation and sick time

Professional growth opportunities

Supportive teammates

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines in the United States. The role focuses on managing an assigned book of business, retention, and new business support, with emphasis on accurate policy administration and exceptional customer service.

The ideal candidate will have active P&C licensing, strong communication skills, and the ability to lead a team while ensuring timely, accurate service delivery across endorsements, billing, and renewals.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing; CIC or equivalent designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business
• Coordinate day-to-day administrative and customer service activities, resolving complex issues
• Maintain technical competence and industry expertise
• Direct daily activities of the account management team
• Handle customer service requests, policy administration, billing, claims, and coverage analysis
• Manage policy expirations and renewals
• Conduct client research, prepare submissions, negotiate coverages, and present proposals
• Monitor reports and take action on delinquent accounts
• Maintain agency management systems and carrier/vendor platforms
• Ensure timely completion of activities and maintain clear workload communication
• Deliver excellent service and proactively anticipate needs
• Stay updated on company policies and procedures
• Seek and adopt best practices to improve performance
• Demonstrate integrity and leadership

Skills

Customer service

Communication

Multitasking

Organizational skills

Analytical skills

Problem solving

Decision making

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines in the United States. The role focuses on managing an assigned book of business, retention, and new business support, with emphasis on accurate policy administration and exceptional customer service.

The ideal candidate will have active P&C licensing, strong communication skills, and the ability to lead a team while ensuring timely, accurate service delivery across endorsements, billing, and renewals.