Senior Commercial Lines Account Manager – Client Growth

The Hilb Group, LLC; Hyannis (MA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical/Dental/Vision

401(k) with company match

FSA/HSA plans

PTO

Pet benefits

Job summary

The Hilb Group, LLC is seeking a Commercial Lines Senior Account Manager to join our Hyannis, MA office. This in-office role requires leadership in servicing a book of business, addressing client questions, and coordinating with carriers to optimize renewal pricing and coverage.

Ideal candidates have 7–10 years in insurance client service or sales, strong communication skills, and familiarity with AMS360. We offer a comprehensive benefits package and an opportunity for career growth in a

Qualifications

• High School degree required.
• 7-10 years of experience in customer service and/or sales in the P&C insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques.
• Self-directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.
• Professional Designations preferred.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business.
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary
• Maintain knowledge of all company systems and offerings

Skills

Customer service

Sales experience

Interpersonal communication

Time management

Question-based selling

Retention techniques

Education

High School degree

Professional designations preferred

Tools

AMS360

Job description

The Hilb Group, LLC is seeking a Commercial Lines Senior Account Manager to join our Hyannis, MA office. This in-office role requires leadership in servicing a book of business, addressing client questions, and coordinating with carriers to optimize renewal pricing and coverage.

Ideal candidates have 7–10 years in insurance client service or sales, strong communication skills, and familiarity with AMS360. We offer a comprehensive benefits package and an opportunity for career growth in a