In-Office Senior Commercial Lines Client Advisor

The Hilb Group, LLC; Massachusetts; Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Health benefits

401(k) with company match

PTO

Job summary

The Hilb Group, LLC in Hyannis, MA is seeking a Senior Commercial Lines Account Manager to join our in-office team. You will own a portfolio, nurture client relationships, and coordinate with carriers to deliver tailored P&C solutions.

Ideal candidates have 7–10 years of insurance experience, strong communication skills, and a disciplined approach to service and renewals. We offer competitive compensation and robust benefits.

Qualifications

• 7–10 years of customer service or sales in the P&C insurance industry.
• Strong interpersonal skills and ability to communicate via phone or email.
• Question-based selling and retention techniques.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business.
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested changes.
• Act as liaison between customer and carrier, ensuring mutually beneficial relationships and timely renewals.

Skills

Interpersonal communication

Customer service

Time management

Team collaboration

Education

High Schol degree

Tools

AMS360

Job description

The Hilb Group, LLC in Hyannis, MA is seeking a Senior Commercial Lines Account Manager to join our in-office team. You will own a portfolio, nurture client relationships, and coordinate with carriers to deliver tailored P&C solutions.

Ideal candidates have 7–10 years of insurance experience, strong communication skills, and a disciplined approach to service and renewals. We offer competitive compensation and robust benefits.