Senior Commercial Lines Account Leader

miaa-careers; Waterboro (ME); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive wages

Health, dental, and vision coverage

Life and disability insurance

Generous PTO and holidays

401(k) with match

Profit sharing

Education reimbursement

Collaborative team culture

Job summary

Kasprzak Insurance Agency is seeking a Senior Commercial Lines Account Manager to be the primary contact for an assigned book of business, delivering accurate policy servicing and timely renewals.

You will coordinate with producers, underwriters, and internal teams to ensure exceptional client service and effective communication while growing relationships and maintaining detailed client records.

Qualifications

• Active State Property & Casualty license (required).
• 5+ years of experience in Commercial Lines account management (preferred).
• Prior experience with Vertafore/AMS360 agency management system (preferred).
• Ability to multitask and manage competing priorities.
• Self-motivated with a strong sense of accountability.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Strong customer relationship and client-facing abilities.
• Positive, friendly, and professional attitude.
• High school diploma or equivalent (required).
• Insurance designations (e.g., CIC, CISR) preferred but not required.

Responsibilities

• Managing client relationships and maintaining professional communication with carriers and internal teams.
• Processing policy/customer requests for endorsements, claims, certificates of insurance, binders, EPI, ID cards, and cancellations.
• Preparing, submitting, and marketing new business and renewals, including application and proposal preparation.
• Maintaining detailed client records and following up on outstanding policies in the agency management system (Vertafore/AMS360).
• Reviewing monthly renewal lists and collaborating with producers to address coverage changes or missing policies.
• Generating invoices and coordinating with accounting on agency-billed accounts.
• Ordering and reviewing loss runs as requested.
• Participating in training and workshops to enhance service and sales skills.
• Meeting or exceeding performance expectations and assisting with additional duties as assigned.

Skills

P&C License

Client communication

Organization

Multitasking

Education

High School Diploma

Insurance designations (CIC/CISR)

Tools

Vertafore/AMS360

Microsoft Office

Job description

Kasprzak Insurance Agency is seeking a Senior Commercial Lines Account Manager to be the primary contact for an assigned book of business, delivering accurate policy servicing and timely renewals.

You will coordinate with producers, underwriters, and internal teams to ensure exceptional client service and effective communication while growing relationships and maintaining detailed client records.