Senior Commercial Lines Account Manager

miaa-careers; Waterboro (ME); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive wages

Health, dental, and vision coverage

Life and disability insurance

Generous PTO and holidays

401(k) with match

Profit sharing

Education reimbursement

Collaborative team culture

Job summary

Kasprzak Insurance Agency is seeking a Senior Commercial Lines Account Manager to be the primary contact for an assigned book of business, delivering accurate policy servicing and timely renewals.

You will coordinate with producers, underwriters, and internal teams to ensure exceptional client service and effective communication while growing relationships and maintaining detailed client records.

Qualifications

• Active State Property & Casualty license (required).
• 5+ years of experience in Commercial Lines account management (preferred).
• Prior experience with Vertafore/AMS360 agency management system (preferred).
• Ability to multitask and manage competing priorities.
• Self-motivated with a strong sense of accountability.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Strong customer relationship and client-facing abilities.
• Positive, friendly, and professional attitude.
• High school diploma or equivalent (required).
• Insurance designations (e.g., CIC, CISR) preferred but not required.

Responsibilities

• Managing client relationships and maintaining professional communication with carriers and internal teams.
• Processing policy/customer requests for endorsements, claims, certificates of insurance, binders, EPI, ID cards, and cancellations.
• Preparing, submitting, and marketing new business and renewals, including application and proposal preparation.
• Maintaining detailed client records and following up on outstanding policies in the agency management system (Vertafore/AMS360).
• Reviewing monthly renewal lists and collaborating with producers to address coverage changes or missing policies.
• Generating invoices and coordinating with accounting on agency-billed accounts.
• Ordering and reviewing loss runs as requested.
• Participating in training and workshops to enhance service and sales skills.
• Meeting or exceeding performance expectations and assisting with additional duties as assigned.

Skills

P&C License

Client communication

Organization

Multitasking

Education

High School Diploma

Insurance designations (CIC/CISR)

Tools

Vertafore/AMS360

Microsoft Office

Job description

Who We Are

At Kasprzak Insurance Agency, we don’t just sell insurance—we partner with businesses to help them grow stronger and operate smarter. We specialize in delivering tailored risk management strategies and enhanced protection solutions that reduce exposure and improve long-term outcomes.

Our team thrives on collaboration, integrity, and delivering real results for our clients. If you’re passionate about insurance and committed to making a difference for your clients and your colleagues, we’d love to meet you.

What This Role Is All About

As a Senior Commercial Lines Account Manager, you’ll be the primary contact for your assigned book of business, ensuring seamless day-to-day management and exceptional client service. You’ll coordinate closely with producers, underwriters, and internal teams to deliver accurate policy servicing, timely renewals, and effective communication.

Your key responsibilities will include:

• Managing client relationships and maintaining professional communication with carriers and internal teams
• Processing policy/customer requests for items such as endorsements, claims, certificates of insurance, binders, EPI, ID cards, and cancellations
• Preparing, submitting, and marketing new business and renewals, including application and proposal preparation
• Maintaining detailed client records and following up on outstanding policies in the agency management system (Vertafore/AMS360)
• Reviewing monthly renewal lists and collaborating with producers to address coverage changes or missing policies
• Generating invoices and coordinating with accounting on agency-billed accounts
• Ordering and reviewing loss runs as requested
• Participating in training and workshops to enhance service and sales skills
• Meeting or exceeding performance expectations and assisting with additional duties as assigned

This role demands attention to detail, strong multitasking abilities, and a client-fi rst attitude to maintain high standards of service and support growth.

What You Bring to the Table

We’re looking for a well-rounded professional who combines technical insurance knowledge with strong client service and organizational skills.

Minimum Qualifi cations:

• Active State Property & Casualty license (required)
• 5+ years of experience in Commercial Lines account management (preferred)
• Prior experience with Vertafore/AMS360 agency management system (preferred)
• Ability to multitask and manage competing priorities
• Self-motivated with a strong sense of accountability
• Profi ciency in Microsoft Offi ce, including Excel, Word, and PowerPoint
• Excellent oral and written communication skills
• Strong customer relationship and client-facing abilities
• Positive, friendly, and professional attitude
• High school diploma or equivalent (required)
• Insurance designations (e.g., CIC, CISR) preferred but not required

Why You’ll Love Working Here

At Kasprzak Insurance Agency, we know that attracting and retaining the best talent means offering more than just a paycheck. That’s why we invest in both your professional development and personal well-being.

We offer:

• Competitive wages with performance-based incentives
• Comprehensive health, dental, and vision coverage
• Group life and disability insurance
• Generous PTO, holidays, and paid volunteer time
• Retirement and compensation planning, including:
  • 401(k) plans with match
  • Profit sharing
• Continuing education reimbursement and support
• A collaborative team culture as well as tools, resources, and mentorship to help you grow in your career

Our Commitment to Inclusion

We believe that diverse teams make smarter decisions and stronger companies. That’s why we’re committed to creating an inclusive and welcoming environment where everyone can thrive.

Kasprzak Insurance Agency is proud to be an Equal Opportunity Employer.

We prohibit discrimination based on race, religion, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.