Senior Commercial Lines Account Lead (Remote)

Insurance Office of America; Crowley (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays

401K with employer match

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America seeks a Senior Account Manager - Commercial Lines to manage an assigned book, retain clients, and coordinate day-to-day admin and service. You will lead the account management team, handle policy administration, billing, claims analysis, renewals, and data accuracy across agency systems.

The role emphasizes timely service, proactive issue resolution, and collaboration with internal partners.

Qualifications

• Active licensing required; CIC preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational abilities.

Responsibilities

• Direct daily activities and workflow of the account management team.
• Handle policy administration, billing, claims analysis, and coverage reviews.
• Manage policy expirations and renewals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status and issues with the account team.

Skills

Account management

Active licensing

CIC designation

Analytical skills

Customer service

MS Office

Education

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America seeks a Senior Account Manager - Commercial Lines to manage an assigned book, retain clients, and coordinate day-to-day admin and service. You will lead the account management team, handle policy administration, billing, claims analysis, renewals, and data accuracy across agency systems.

The role emphasizes timely service, proactive issue resolution, and collaboration with internal partners.