Senior Commercial Lines Account Associate (Remote)

Insurance Office of America; Akron (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Insurance Office of America seeks a Senior Account Associate - Commercial Lines to provide administrative and customer service support to account teams, under the guidance of an Account Manager, AE, or Producer. Responsibilities include policy management, renewals, endorsements, submissions, contract review, AR, and system maintenance.

The ideal candidate will have 3+ years in insurance customer service, active licensing (CISR preferred), strong communication and MS Office skills, and a

Qualifications

• 3+ years of customer service experience in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing, professional designation (CISR) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Direct and support day-to-day activities of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Track policy expirations and ensure renewals are processed accurately and on time.
• Handle policy endorsements, audits, cancellations, reinstatements, and related documents.
• Support new and renewal business: research clients, gather underwriting info, prepare submissions, negotiate coverages and pricing.
• Review contracts to ensure proper coverages.
• Monitor delinquent accounts and manage accounts receivable.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion by monitoring activity and suspense.
• Communicate workload status and issues with the account team.
• Deliver excellent service and proactively respond to requests.
• Stay updated on policy/compliance policies.
• Seek best practices to improve performance.
• Demonstrate integrity and leadership.

Job description

Insurance Office of America seeks a Senior Account Associate - Commercial Lines to provide administrative and customer service support to account teams, under the guidance of an Account Manager, AE, or Producer. Responsibilities include policy management, renewals, endorsements, submissions, contract review, AR, and system maintenance.

The ideal candidate will have 3+ years in insurance customer service, active licensing (CISR preferred), strong communication and MS Office skills, and a