Senior Commercial Insurance Client Service Manager

Strive Solutions; Deer Park (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Strive Solutions, based in Ohio, seeks a Senior Client Service Manager to lead key client relationships within the finance and insurance portfolio. Serve as the primary point of contact for commercial clients, delivering tailored insurance and risk management solutions.

Responsibilities include renewals, coverage analysis, and collaboration with brokers and carriers to achieve optimal client outcomes. Lead and mentor staff while identifying growth opportunities through relationship management

Qualifications

• Strong client service and relationship management skills.
• Solid understanding of coverage, renewals, and risk/claims analysis.
• Excellent communication and stakeholder management across external and internal parties.
• Problem-solving ability for service resolution and continuous improvement.
• Leadership and mentoring skills; commitment to ethical conduct and client needs.

Responsibilities

• Manage and strengthen client relationships; provide day‑to‑day service and consultative support.
• Oversee renewals, conduct coverage analysis, and support program marketing efforts.
• Partner with brokers, carriers, and internal specialists to deliver client outcomes.
• Analyze risk and claims trends, resolve service issues, and ensure high-quality client service.
• Identify and pursue growth opportunities through insights and relationship management.
• Model an ethical, client‑first culture and mentor junior team members.

Skills

Client relationships

Insurance knowledge

Communication

Leadership

Problem solving

Job description

Senior Client Service Manager to lead key client relationships within the finance and insurance portfolio. Serve as the primary point of contact for commercial clients, delivering tailored insurance and risk management solutions.

Key Responsibilities

• Manage and strengthen client relationships; provide day‑to‑day service and consultative support.
• Oversee renewals, conduct coverage analysis, and support program marketing efforts.
• Partner with brokers, carriers, and internal specialists to deliver client outcomes.
• Analyze risk and claims trends, resolve service issues, and ensure high-quality client service.
• Identify and pursue growth opportunities through insights and relationship management.
• Model an ethical, client‑first culture and mentor junior team members.

Required Qualifications / Skills

• Strong client service and relationship management skills.
• Solid understanding of insurance coverage, renewals, and risk/claims analysis.
• Excellent communication and stakeholder management across external and internal parties.
• Problem‑solving ability for service resolution and continuous improvement.
• Leadership and mentoring skills; commitment to ethical conduct and client needs.