Senior Client Service Manager - Commercial Insurance

Strive Solutions; Deer Park (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Strive Solutions seeks a Senior Client Service Manager to lead and manage key client relationships within a finance and insurance portfolio. You will serve as the primary point of contact for commercial clients, delivering tailored insurance and risk management solutions.

In this role, you will own client relationships, oversee renewals, conduct coverage analysis, and collaborate with brokers, carriers, and internal specialists to drive outcomes.

Qualifications

• Strong client management and consultative communication skills.
• Proficiency in insurance/risk concepts, renewals, and coverage analysis.
• Ability to analyze data (risk/claims trends) and drive actionable insights.
• Collaborative approach across brokers, carriers, and internal teams.
• Client-focused problem-solving and service recovery skills.

Responsibilities

• Own client relationships and provide end-to-end service as the main contact.
• Oversee renewals, conduct coverage analysis, and support program marketing.
• Partner with brokers, carriers, and internal specialists to deliver solutions.
• Analyze risk and claims trends to improve coverage and outcomes.
• Resolve client service issues and identify growth opportunities.
• Model an ethical, client-first culture and mentor junior team members.

Skills

Client management

Consultative communication

Insurance concepts

Renewals analysis

Risk data analysis

Cross-team collaboration

Problem solving

Job description

Senior Client Service Manager to lead and manage key client relationships within a finance and insurance portfolio. Serve as the primary point of contact for commercial clients, delivering tailored insurance and risk management solutions.

Key Responsibilities

• Own client relationships and provide end-to-end service as the main contact.
• Oversee renewals, conduct coverage analysis, and support program marketing.
• Partner with brokers, carriers, and internal specialists to deliver solutions.
• Analyze risk and claims trends to improve coverage and outcomes.
• Resolve client service issues and identify growth opportunities.
• Model an ethical, client-first culture and mentor junior team members.

Qualifications & Skills

• Strong client management and consultative communication skills.
• Proficiency in insurance/risk concepts, renewals, and coverage analysis.
• Ability to analyze data (risk/claims trends) and drive actionable insights.
• Collaborative approach across brokers, carriers, and internal teams.
• Client-focused problem-solving and service recovery skills.