Commercial Insurance Client Service Manager

Strive Solutions; Westborough (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Strive Solutions is seeking a Client Service Manager to own the day-to-day service for key insurance and risk management clients. You will be the primary contact, handling renewals, endorsements, and client documentation, while coordinating with producers, underwriters, and internal specialists to ensure timely, accurate outcomes.

The role requires strong client service, knowledge of policy processes, risk analysis, and excellent communication.

Qualifications

• Strong client service mindset and ability to manage expectations with trust.
• Knowledge of insurance policy processes, renewals, and endorsements.
• Analytical skills to assess risk and translate findings into coverage recommendations.
• Excellent communication and coordination across internal and external stakeholders.
• Professional judgment and commitment to ethical, client-first service.

Responsibilities

• Serve as the primary client point of contact and manage ongoing service needs.
• Handle policy renewals, endorsements, and client policy documentation.
• Coordinate with producers, underwriters, and internal specialists to deliver accurate, timely outcomes.
• Analyze client risk profiles and recommend appropriate coverage solutions.
• Support claims advocacy to protect and advance client interests.

Skills

Client service mindset

Insurance policy processes

Risk assessment

Communication & coordination

Professional judgment & ethics

Job description

Client Service Manager responsible for owning the day-to-day service of key insurance and risk management clients.

Key Responsibilities

• Serve as the primary client point of contact and manage ongoing service needs.
• Handle policy renewals, endorsements, and client policy documentation.
• Coordinate with producers, underwriters, and internal specialists to deliver accurate, timely outcomes.
• Analyze client risk profiles and recommend appropriate coverage solutions.
• Support claims advocacy to protect and advance client interests.

Qualifications & Skills

• Strong client service mindset with the ability to manage expectations and maintain trust.
• Solid knowledge of insurance policy processes, renewals, and endorsements.
• Analytical skills to assess risk and translate findings into coverage recommendations.
• Excellent communication and coordination skills across internal and external stakeholders.
• Professional judgment and commitment to ethical, client-first service.